Emad Abu-Shanab

Qatar University · Department of Accounting & Information Systems

During the outbreak of the Covid-19 pandemic, universities were forced to adopt technology and collaboration tools to reinforce online teaching and sustain their operations. This radical change pushes universities, researchers, educators, practitioners and decision makers to explore the perceptions of students and provide high quality online teachi...

Social networks are now being used by the majority of Internet users and are becoming an important part of social life. This exploratory study utilized a sample of 254 high school students to explore their social networks' use and its relationship to emotional intelligence dimensions. The study used a newly developed survey to explore the area, und...

The E-government development index (2020) for the southern Asian region is below the world average, with Pakistan placing seventh out of eight nations. Although Pakistan's government developed the Electronic Government Directorate (EGD) in 2005, the country's adoption rate of e-government services is extremely low. This research aimed to expand the...

The global spread of social media platforms, along with the technology acceptance, has contributed significantly in accelerating the birth of social commerce, which is one of the most prominent advancements of e-commerce. To keep up with the trend, online vendors or social vendors need to improve customers’ trust towards social commerce to enhance...

Social commerce (SC) became a major channel for conducting business as a result of the ban adopted by many countries because of Covid-19 era. The simplicity of the Unified Theory of Acceptance and use of Technology (UTAUT) and its extended version (UTAUT2) invites researchers to explore other options that can yield better explanation of the adoptio...

The present study integrates perceived service quality and national cultural dimensions into the expectation-confirmation model (ECM) to ascertain the antecedents of user satisfaction and continuance use of SNSs, and tested the moderating role of culture on the strengths of relationships in our adapted ECM. Data for empirical testing of the researc...

In light of recent COVID-19 pandemic, universities had to cope by resorting to online learning without previous preparation. This paper tries to investigate students’ satisfaction with online learning. The literature review identified seven factors that influence satisfaction (quality, interaction, information technology, academic experience, compr...

The evolution of the Internet and smartphones, people are able to use Internet banking (IB). In addition, banks are able to reduce their operational costs and attract more customers when utilizing IB. The Covid-19 Virus outbreak in encouraged clients to use IB to limit their physical interactions with others. This research utilized the extended Uni...

This study utilized an extended model of the Unified Theory of Acceptance and Use of Technology (UTAUT2) to explore the factors influencing the future adoption of accounting information systems (AIS) by Qatari students. A research model was proposed to predict future adoption, partially moderated by voluntary status of using the system. A sample of...

This study investigated the utility of the Internet of Things in the public sector and the factors influencing the satisfaction of its users. The study followed two directions, the first investigated managers’ perceptions and their satisfaction with using sensors for tracking vehicles. The second direction investigated drivers’ satisfaction with th...

Due to the high failure rate of enterprise resource planning (ERP) systems, implementation issues have been highly addressed in the literature. Two major directions were followed in the literature focusing on technology adoption theories, and focusing on the critical success factors (CSF) of ERP implementation from organizational perspectives. Howe...

Individuals in Qatar are required to download and use a digital contact tracing (DCT) app (known as Ehteraz app) to be granted the accessibility to all public facilities and shopping malls. The study aims to identify the users' satisfaction when using Ehteraz app. An integrated research model was utilised based on two major theories in the literatu...

This effort seeks to explore the major factors that play an essential part in enhancing students ‘satisfaction with online learning experience in higher education in Qatar, before and during the COVID-19 pandemic. The Unified Theory of Acceptance and Use of Technology (UTAUT) model was expanded by integrating three new components to study student’s...

Unmanaged project risks can jeopardize the project's success and outcome. To assist project managers in overcoming or reducing the impact of project risk, several risk management models and standards have been established. This study is aimed to assess the impact of identified IT project risk factors on project delivery (satisfaction) in Qatar’s pu...

Today, although mobile applications make our lives easier, the service quality provided by such applications has become a vital element in increasing customer satisfaction. This research paper aims to identify the significant mobile service quality factors (Application Design, Ease of Use, Information Content, Reliability, Responsiveness, Empathy,...

Cloud computing assures a faster, cheaper and more efficient rendering of resources, which leads to huge popularity among businesses and specifically the health sector. The major objective of this research is to identify the benefits of cloud computing (CC) and the factors influencing users satisfaction. Utilizing a survey collected from 219 employ...

Thisstudyexploredtheperceptionsof264nursesregardingtheirsatisfactionwithhealthinformation systems(HIS)inoneofthepublichospitalsintheGCCarea.Thestudyadoptedtheinformation system success model and tried to predict satisfaction level utilizing information quality, system quality,andservicequality.Resultssupportedtheroleofinformationqualityandservicequ...

Emotional intelligence is a vital measure of personality in psychology, where research indicated it has a direct influence on technology adoption. This study assumed that emotional intelligence dimensions would have an influence on personal self-efficacy, which makes it a driver of technology adoption domain. The proposed framework deployed a relat...

This research empirically explored the factors influencing the continuous use of mobile Apps in Jordan. The research utilized the Theory of Planned Behavior, the Diffusion of Innovation Theory and the Social Cognitive Theory to build the conceptual foundation of the research model. Using a quantitative approach, the study utilized a questionnaire w...

Clinical services in hospitals are too diversified and include different kinds of care patient needs. Clinical services need to be supported by clinical information systems (CIS). In this paper, the satisfaction of three categories of clinicians was tested including nurses and physicians working in a governmental hospital in Qatar. The study invest...

This study investigated the factors influencing consumers' purchase intention from online stores in Qatar. Moreover, it tried to verify if payment method moderates the relationships concerning the suggested factors and online purchase intention. This research extended the theory of reasoned behavior (TRA) with trust as a predictor and payment metho...

Health insurance administration (HIA), a governmental institution that provides health insurance services for citizens in Jordan, is investing in an electronic health insurance administration (EHIA) system. This paper aims to explore the main factors influencing users' intention to adopt EHIA in Jordan, where little research focused on such systems...

This study explored the factors influencing citizens' adoption of e-government services through the open government/data concept by proposing and validating an e-government adoption recommendation model (EGARM). The data was analyzed with Smart PLS-SEM. The results show that the intention to use e-government website is positively related to the int...

Scholars are requested to teach, serve their community and do research at the same time. This puts a great burden on faculty members, where they need some innovative methods to excel in research. Research needs quite some time, it needs reflections and insightful ideas, and it needs focus. This in-depth activity is not an easy one and the result is...

This content is my reflection on Online teaching. You can use and cite freely. Thanks

E-government services are important aspects of today's wellbeing of citizens. The adoption of technology is explored utilizing many theories and predictors. The theory of reasoned action (TRA) proposes that perceived usefulness, perceived ease of use, and subjective norms are significant predictors of behavioral intentions. This study extended the...

Individuals in Qatar are required to download and use a digital contact tracing (DCT) app (known as Ehteraz app) to be granted the accessibility to all public facilities and shopping malls. The study aims to identify the users' satisfaction when using Ehteraz app. An integrated research model was utilised based on two major theories in the literatu...

Despite the extensive evolution of knowledge management (KM), the field lacks an integrated description. This situation leads to difficulties in research, teaching, and learning. To bridge this gap, this study surveys 2842 articles from top-ranked KM journals to provide a descriptive framework that guides future research in the field of knowledge m...

Purpose Spear phishing is a fraudulent practice that targets specific and well-researched users in an organization to collect their credentials. Previous studies have addressed the underlying drivers that significantly influence susceptibility to spear phishing. However, findings may not be generalized to other cultures and environments such as the...

Information technology and the Internet has enabled faculty and educational institutions to implement new teaching methods to enrich the educational environment. The flipped classroom (FC) method changed the teaching practices and encouraged active learning. Using pre-class videos made the class time available for active discussions. This study uti...

Universities use learning management systems (LMS) to support teaching practices and add value to the educational system. A leading university in the gulf region (XYZ) provides support for faculty members (FMs) through its Center of Excellence in Teaching and Learning (CETL), where experts respond to their enquiries on how to use the LMS features....

Cloud computing is emerging as a major advancement in organizational infrastructure, which aims to bring with it great benefits to technology users. Jordan is one of the developing countries that seeks to adopt such technology. Based on that, this study focused on how Jordanians perceive and respond to cloud computing, and the main factors that gov...

Mobile devices are becoming smarter, and ubiquitous, where users depend on them in performing many daily life tasks. Mobile banking (m-banking) is a trend that is facilitated by the profound penetration of mobile devices. The main objective of this research is to investigate the personal characteristics of users and their impact on Jordanian custom...

In recent years, information and communication technologies (ICTs) have gained significant importance and become vital to the operations of both organizations and individuals. However, there are numerous factors that have affected the adoption of ICTs including access and accessibility barriers, political participation, and social empowerment. This...

Educational institutions are striving for new methods for effective teaching. Flipped classroom (FC) method is one of the new trends spreading in higher education and attracting more instructors. This study aims at exploring the factors influencing the adoption of such a method and its benefits and challenges based on students' perceptions. The lit...

Purpose This study aims to explore the factors influencing the intention to use e-democracy. The literature depicted conflicting results regarding such domain and especially in the Middle East, where the authors aim at establishing a solid view of the discipline. Design/methodology/approach A research model was developed based on the theory of pla...

Call for papers

E-government is a new phenomenon that improves public services provision to citizens, improves public sector performance, and enriches the political arena. Such ambitious objectives are not fully investigated in the literature, where most research focused on the service provision area. Improving public sector's performance is a vital dimension of e...

This study explored the importance of social media as a communication channel, and the reasons that lead governments to adopt such channel in their communication. Twelve Arab governments out of all twenty-two Arab countries adopted such strategy and were included in the authors' sample. Governments who adopted such a channel successfully communicat...

This research investigated Qatari citizens' perceptions regarding the factors influencing their satisfaction with Metrash2 system. Qatari residents use Metrash2 to query, transact, and follow-up their needed information/services online. The study integrated the technology acceptance model (TAM) and the information system success model (ISSM) to exp...

Several developed and developing countries have launched a mobile payment system service, which is known in Jordan as Jordan Mobile Payment (JoMoPay) system to overcome the drawbacks of traditional payment system. The system supports payment transactions by utilising mobile phones applications. However, the acceptance of JoMoPay system in Jordan is...

The recent boom in online food ordering and delivery in Qatar has led to increased competition among service providers within the industry. Identifying the gap in research in the context of Qatar’s online food industry, this study aims to determine the key success factors that lead to customer satisfaction and loyalty, as well as customers’ satisfa...

Research on e-government is attracting more attention from scholars and growing exponentially. A wide spectrum of studies has explored a variety of topics to lay the foundations of this research area. The aim of this study was to extend our knowledge of e-government and investigate dominant and future research directions. To that end, this paper at...

Nowadays, RFID technology is widely being used in libraries across the world. This study is in line with global literature pertaining to the implementation of RFID technology in libraries and intends to explore and examine the perceptions of employees from two libraries in Qatar. Data was collected from both staff and managers using two separate su...

This study aimed at exploring the factors influencing organisational innovation by utilising the following six factors: Organisational culture, organisational rules and policies, employees’ attitudes, intrinsic and extrinsic motivations, employees’ satisfaction, and knowledge sharing. This exploratory study used a sample of 255 employees in public...

This article predicts the adoption of e-government websites and services by focusing on gamification and enjoyment factors. The sample uses ranked use of points and coupons as the most suitable schemes, while excluding the use of quests and puzzles. In predicting the intention to use e-government, five constructs were used: perceived usefulness, pe...

Investing in information technology is a requirement for enterprises to sustain their competitive advantage in a market that is described as changing and global. IT is a very important resource for enterprises to improve their organizational performance, but requires some justification for its costs and burdens. This study utilized an existing mode...

The success of any mobile service depends on the perceived efficiency and effectiveness of using the service. This research article attempts to evaluate the factors influencing the effectiveness and efficiency of the Kahramaa mobile service, where both influence users' satisfaction. From a system's features perspective, timeliness and availability...

Over the decade Cloud-Based Business Services (CBBS) has emerged as a technological trend utilized in businesses towards improving the deployment of Information Communication Technology (ICT) services for competitive advantage. But, findings from prior studies suggest that there are issues related to service inconsistency which affects the effect o...

In the business world, cloud computing (CC) technologies are emerging computing platforms used to improve the deployment of ICT services with the aim of improving performance and competitive advantage. However, enough attention has not been given to the factors that influence the continuous use behavior of organizations towards CC services. Hence,...

E-government is becoming a major channel for citizens' communication, interaction and collaboration with their government. Utilising the increased use of social media, individuals, businesses and governments recognised the opportunity to benefit from these sites to open channels of communication and empowerment. In this paper, we measure the influe...

Trust is essential in social commerce environment, where consumers rely on feedback and advice that they collect from social platforms. Despite the importance of trust in virtual environments, there are a limited number of studies in this field. Research need to identify the main drivers that establish trust in social commerce domain. To this end,...

E-government is becoming a major channel for citizens' communication, interaction and collaboration with their government. Utilising the increased use of social media, individuals, businesses and governments recognised the opportunity to benefit from these sites to open channels of communication and empowerment. In this paper, we measure the influe...

Social networks are now being used by the majority of Internet users and are becoming an important part of social life. This exploratory study utilized a sample of 254 high school students to explore their social networks' use and its relationship to emotional intelligence dimensions. The study used a newly developed survey to explore the area, und...

The efficiency of public sector in addressing e-government requirements depends on the number of constructs they focus on. The adoption process depends on many factors that governments cannot handle in an efficient fashion. This study focuses on two models to predict the level of trust in e-government, the personal model and the technical model. Th...

Social networks are virtual communication sites that allow its participants to connect, building relationships, and collaborate on social issues. It became part of our lives and spread rapidly among youth. Young people join these sites to keep strong relationships with friends and to make new ones. Therefore, it is important to investigate the fact...

This article addresses the relationship between e-government development and entrepreneurship. The study adopted an inductive approach, where it utilized archival data to test the relationship between the two paradigms. The authors hypothesize that improving e-government initiatives will influence entrepreneurship. Utilizing global data will guard...

Purpose This paper aims to examine the perceived influence of knowledge management (KM) practices on the success of e-government initiatives. This paper proposes a framework depicting the overall perspective of the interactions between the environment and KM practices and associated processes in the context of e-government. Design/methodology/appr...

This article explores the challenges and benefits of using Massive Open Online Courses (MOOCs). It also tried to understand the issues that would influence students' perceptions regarding MOOCs. The Study utilized the Theory of Reasoned Actions (TRA) to understand the factors influencing respondents' adoption of such environment. An empirical resea...

Social commerce is a subset of e-commerce, which utilises social networking tools. Customers’ adoption of this new technology is not addressed by researchers in Jordan and consequently not yet completely understood. To our knowledge, this research is the first one that studied Jordanians intention to adopt social commerce. This study proposed a con...

This article takes a deeper look into the related concepts and issues of open government, its benefits and challenges and some related processes. Also, this article tries to identify the line between government transparency and people's privacy under the open government initiatives, by exploring transparency and privacy in more details. Finally, th...

E-learning is emerging as the new phenomenon of modern education. Universities are adopting e-learning as a strategy for the improving the teaching/learning process. The primary question addressed in this paper is related to the factors influencing the adoption of e-learning. An integrated model was used to explore the factors influencing students'...

This paper aimed at understanding the e-parliament phenomenon and the contribution of technology and new applications in enhancing such area. We tried to explore the attitudes of Jordanian representatives regarding such phenomenon. A survey targeted all representatives of the Jordanian parliament (150 surveys) and collected 29 usable surveys only....

Trust is essential in social commerce environment, where consumers rely on feedback and advice that they collect from social platforms. Despite the importance of trust in virtual environments, there are a limited number of studies in this field. Research need to identify the main drivers that establish trust in social commerce domain. To this end,...

The relationship between citizens and governments is the core of e-government. E-participation is one of the political dimensions of e-government which focuses on informing, consulting, involving, collaborating, and empowering citizens to take part of the decision making process. This study adopted a framework for the five levels of e-participation...

The technology adoption domain is rich with studies that utilized a cross-sectional snapshot of subjects' perceptions regarding the adoption of new technology. This research tried to implement a longitudinal study that took three measures within 4 months to estimate the influence of time and experience on students' perceptions. The study adopted a...

This research aims at validating the vital factors that affecting the continuous use of cloud computing services through literature review and experts' evaluation. These factors are factors that have an effect on the decision makers to forge ahead in the use of cloud computing services in their various organizations. Semi-structured interviews usin...

The primary purpose of carrying out this research work is to identify the crucial factors that influence the continuous use of cloud computing services in organizations. To achieve this identified objective, this research work carried out a comprehensive literature review on cloud computing services' adoption at the organizational level, particular...

Thisstudyexploredtheimportanceofsocialmediaasacommunicationchannel,andthereasons thatleadgovernmentstoadoptsuchchannelintheircommunication.TwelveArabgovernmentsout ofalltwenty-twoArabcountriesadoptedsuchstrategyandwereincludedintheauthors'sample. Governments who adopted such a channel successfully...

Electronic government initiatives play a central role in opening doors for potential voters to participate in the political process by using electronic voting systems. Electronic voting is attracting more attention by governments around the world, where many countries have exploited e-voting systems as an alternative to traditional voting in their...

Social networks are becoming an integral part of people's lives. Students are spending much time on social media and are considered the largest category that uses such application. This study tries to explore the influence of social media use, and especially Facebook, on high school students' performance. The study used the GPA of students in four...

Online retail stores are a new booming phenomenon in the Arab world. Recent years witnessed a significant increase in the number of Arabic online stores launched for different kinds of products and services. Stores offer grocery products, fashion and life style items, and electronics and technology devices. Regardless of the growing investments in...

Social commerce is a new phenomenon of e-commerce that utilizes social medial platforms and applications to conduct e-commerce activities. Uncertainty and high level of risk are the main characteristics of online environment. Trust is always a critical issue influencing people's adoption of e-commerce environment. Most studies focused on trust in e...

E-government success requires leadership, huge funds and efforts to overcome the challenges faced by governments especially in developing countries. Cloud computing is an option that can provide governments with lower infrastructure costs and less initial investment than proprietary systems. Other benefits like scalability and flexibility will make...

E-government is a new phenomenon that improves public services provision to citizens, improves public sector performance, and enriches the political arena. Such ambitious objectives are not fully investigated in the literature, where most research focused on the service provision area. Improving public sector's performance is a vital dimension of e...

E-government is becoming an important topic and is attracting more and more research. Its adoption is determined by many factors among which user’s familiarity is not a well researched one. Without a real longitudinal research, familiarity cannot be investigated. To explore the influence of e-government familiarity, we utilized two samples with two...

This study explored the importance of social media as a communication channel, and the reasons that lead governments to adopt such channel in their communication. Twelve Arab governments out of all twenty-two Arab countries adopted such strategy and were included in the authors’ sample. Governments who adopted such a channel successfully communicat...

Thisstudyexploredtheimportanceofsocialmediaasacommunicationchannel,andthereasons thatleadgovernmentstoadoptsuchchannelintheircommunication.TwelveArabgovernmentsout ofalltwenty-twoArabcountriesadoptedsuchstrategyandwereincludedintheauthors'sample. Governments who adopted such a channel successfully...

Thisstudyexploredtheimportanceofsocialmediaasacommunicationchannel,andthereasons thatleadgovernmentstoadoptsuchchannelintheircommunication.TwelveArabgovernmentsout ofalltwenty-twoArabcountriesadoptedsuchstrategyandwereincludedintheauthors'sample. Governments who adopted such a channel successfully...

This study explored the importance of social media as a communication channel, and the reasons that lead governments to adopt such channel in their communication. Twelve Arab governments out of all twenty-two Arab countries adopted such strategy and were included in the authors’ sample. Governments who adopted such a channel successfully communicat...

This study explored the importance of social media as a communication channel, and the reasons that lead governments to adopt such channel in their communication. Twelve Arab governments out of all twenty-two Arab countries adopted such strategy and were included in the authors’ sample. Governments who adopted such a channel successfully communicat...

This study explored the importance of social media as a communication channel, and the reasons that lead governments to adopt such channel in their communication. Twelve Arab governments out of all twenty-two Arab countries adopted such strategy and were included in the authors’ sample. Governments who adopted such a channel successfully communicat...

This study explored the importance of social media as a communication channel, and the reasons that lead governments to adopt such channel in their communication. Twelve Arab governments out of all twenty-two Arab countries adopted such strategy and were included in the authors’ sample. Governments who adopted such a channel successfully communicat...

Governments across the world embraced the revolution in modern ICTs, where they are progressively investing into e-tax systems. The major factor influencing the success of such systems is level of employees’ satisfaction toward using e-tax systems. The majority of research reported an evaluation of E-Tax systems from taxpayers’ perspectives. This s...