Mutaz M. Al-Debei

Oracle Corporation · Big Data Analytics

Digitally Engaged Communities (DECs) are growing exponentially within Social Networking Sites (SNS), such as Facebook, Twitter, Bebo, LinkedIn, and MySpace, thanks to the wide adoption of such sites. Digitally engaged communities are referred to by terms such as online communities, virtual communities, Web communities, and social networks. One of t...

The aim of this study is to explain the main factors affecting behavioural intentions of students to regularly use university websites in the future. Universities are investing millions of dollars in developing high quality websites as they believe that this course of action can provide them with significant strategic benefits. Notwithstanding, lit...

Purpose The aim of this study is to analytically develop a reference model for engineering (i.e. analysis, design, development, evaluation, delivery, maintenance, modification, and management) powerful value networks capable of creating innovative mobile data services. Design/methodology/approach The paradigm followed is that of design‐science res...

This study examines the continuance participation intentions and behaviour on Facebook, as a representative of Social Networking Sites (SNSs), from a social and behavioural perspective. The study extends the Theory of Planned Behaviour (TPB) through the inclusion of perceived value construct and utilizes the extended theory to explain users' contin...

Smart government is viewed as the highest modernization stage of public agencies. Governments seek to employ disruptive technologies to substantially transform government-citizen relationships, enhance citizens’ experiences, transform public decision making, emphasize citizen engagement in the democratic decision-making process, provide more agile...

This study seeks to explain why telecom customers would continue to use mobile value-added services (MVAS), including information, communication, entertainment, and transaction services. We developed a model based on the S-O-R paradigm and existing research on MVAS and mobile service quality, in which we hypothesize that customers' intention to con...

This study proposes and empirically tests a contextualized model for investigating repurchase intentions of e-commerce consumers as well as their word-of-mouth (WOM) intentions in high uncertainty avoidance cultures and on a synthesis of the S–O-R paradigm and Information Processing Theory (IPT). Data for the study were collected from 560 Jordanian...

The metaverse has the potential to extend the physical world using augmented and virtual reality technologies allowing users to seamlessly interact within real and simulated environments using avatars and holograms. Virtual environments and immersive games (such as, Second Life, Fortnite, Roblox and VRChat) have been described as antecedents of the...

Purpose This study aims to investigate the adoption intention of artificial intelligence (AI) in family businesses through the perspectives of digital entrepreneurship and entrepreneurship orientation. Design/methodology/approach The study examines contributing factors explaining the adoption intention of AI in the context of family businesses. Th...

Purpose Despite the increasing role of the data warehouse as a supportive decision-making tool in today's business world, academic research for measuring its effectiveness has been lacking. This paucity of academic interest stimulated us to evaluate data warehousing effectiveness in the organizational context of Jordanian banks. Design/methodology...

This study examines the usage of eTax systems using the unified theory of acceptance and use of technology (UTAUT) as a theoretical base. A quantitative methodology using partial least squares-structural equation modelling (PLS-SEM) was used to test the study model against data collected from 209 taxpayers who completed the research questionnaire....

Smart government aims to provide intelligent and agile personalized public services to government stakeholders. Over the past few years, governments seek to employ innovative technologies, such as blockchain, analytics, artificial intelligence (AI), Internet of Things (IoT), cloud computing, robotics process automation, and machine learning (ML), t...

In response to the COVID-19 pandemic, governments worldwide are pursuing digital government strategies and exploring innovative technologies to provide up-to-date information. Many countries, such as the United Arab Emirates (UAE), are embracing digital transformation and accelerating the use of smart government technologies to increase the resilie...

Social media platforms have transformed the way the public sectors connects and interacts with their citizens. Indeed, social media offers various benefits to the public sector. However, the use of social media is not free of risk. Risks that might arise due to the use of social media platforms in the public sector include privacy, security, and la...

Online initial trust is one of the impediments that affect the adoption of new information technology (IT) innovations; therefore, improving customer’s initial trust is likely to improve the adoption of Internet banking services (IBS). This study aims identify the factors that affect customer’s initial trust for the adoption of internet banking ser...

─ Customer retention is critical for firms to optimise their profits. As a result, this study was created to examine the relationship between website design, privacy, online trust, customer satisfaction, and retention. The study employed a cross-sectional research design. The research was conducted quantitatively. The data was acquired from Islamic...

─ This study examined the effect of various risks on customer attitude, namely financial risks and return policy risks. Additionally, the effect of social media advertising on customer attitude was evaluated. This study examined these elements through a novel lens. A questionnaire was devised to collect data from hotel clients in Malaysia to do thi...

Online initial trust is one of the impediments that affect the adoption of new information technology (IT) innovations; therefore, improving customer's initial trust is likely to improve the adoption of Internet banking services (IBS). This study aims identify the factors that affect customer's initial trust for the adoption of internet banking ser...

For financial institutions and the banking industry, it is very crucial to have predictive models for their core financial activities, and especially those activities which play major roles in risk management. Predicting loan default is one of the critical issues that banks and financial institutions focus on, as huge revenue loss could be prevente...

Cloud computing can be classified as a third-generation computing platform which refers to on-demand delivery of computing infrastructure and services via a network, usually the Internet. Cloud computing promises to provide several advantages to its adopters such as: cost advantage, availability, scalability, flexibility, reduced time to market and...

There is a stressing need in the literature for the application of the well-known social cognitive theory in the area of electronic commerce (e-commerce), but more specifically, in the developing countries such as Jordan. To better understand how individual differences influence the use of e-commerce (B2C e-commerce) a conceptual framework was deve...

Cloud computing can be classified as a third-generation computing platform which refers to ondemand delivery of computing infrastructure and services via a network, usually the Internet. Cloud computing promises to provide several advantages to its adopters such as: cost advantage, availability, scalability, flexibility, reduced time to market and...

The purpose of this paper is to identify the factors affecting ERP projects and to classify them based on their project management knowledge areas. Previous studies were reviewed in order to identify the factors affecting ERP project performance. Next, the factors were categorised based on their project management knowledge areas. Finally, the know...

Objective: This study aimed to evaluate factors that affect adherence in individuals at high risk of metabolic syndrome, with a focus on knowledge and attitude effect. Subjects and Methods: A sample of 900 high-risk individuals with metabolic syndrome was recruited in this crosssectional study. During the study period, all participants filled valid...

Purpose This purpose of this research is to investigate the project management factors that are affecting the enterprise resource planning (ERP) projects’ performance in Jordan. Based on the conducted literature review, four project management areas were selected for this research: the communication management, the human resource management, the ti...

Mobile data platforms were firstly introduced to the world by the Japanese telecommunication company, NTT DoCoMo, through its i-mode service which was developed on the basis of modest technology. I-mode mobile platform offers a portfolio of bundled and well-balanced services. In Japan, i-mode is huge and the number of its current users is substanti...

This paper aims at developing a comprehensive conceptual model that explains and predicts the adoption of human resource information systems (HRIS) by organisations. This is deemed significant given that our review of the studies tackling the adoption of HRIS at the firm level suggests that results are to some extent inconsistent. Moreover, studies...

Mobile data platforms were firstly introduced to the world by the Japanese telecommunication company, NTT DoCoMo, through its i-mode service which was developed on the basis of modest technology. I-mode mobile platform offers a portfolio of bundled and well-balanced services. In Japan, i-mode is huge and the number of its current users is substanti...

Purpose – The purpose of this paper is to examine an integrated model of factors affecting attitudes toward online shopping in Jordan. The paper introduces an integrated model of the roles of perceived website reputation, relative advantage, perceived website image, and trust that affect attitudes toward online shopping. Design/methodology/approac...

Purpose – The purpose of this paper is to examine consumer attitudes toward online shopping in Jordan. The paper introduces an integrated model which includes trust, perceived benefits, perceived web quality, and electronic word of mouth (eWOM) along with their relationships in order to examine their effects on consumer attitudes toward online shop...

Purpose – The purpose of this paper is to define critical design and evaluation factors of business models (BM) for mobile network operators (MNOs) in general, and more specifically for mobile data services. Design/methodology/approach – This paper follows a qualitative approach. Aiming to identify critical design factors for mobile BMs, this rese...

The concept of Big Data has become a reality due to our capability to create and collect digital data at an extraordinary rate. Despite its significance, the concept of Big Data is still largely overlooked and underestimated. Drawing on seven case studies of service providers and customers from different countries, this study contributes to the exi...

In this study, we aim at evaluating the current state of the Jordanian marketplace in the context of green supply chain management (GSCM). We conducted interviews with five SMEs and thus qualitative data were collected. Data analysis was performed and NVIVO 10th version software was also utilised. Data were coded and themes were then generated. Hig...

eDemocracy is one of eGovernment services which aims at fostering public governance and increasing public participation in the governmental decision making process. Our review of related literature revealed that only a paucity of research looked at eDemocracy topic from the adoption perspective, and this is much more evident in the context of devel...

Mobile learning is a new innovation in the educational technology environment which has received a great deal of attention over the last few years. This paper aims at examining the main factors affecting the adoption intention of Mobile Learning (M-Learning) on the basis of the Unified Theory of Acceptance and Use of Technology (UTAUT) given the si...

There is a stressing need in the literature for the application of the well-known social cognitive theory in the area of electronic commerce (e-commerce), but more specifically, in the developing countries such as Jordan. To better understand how individual differences influence the use of e-commerce (B2C e-commerce) a conceptual framework was deve...

Unlike the simple mobile voice service, which is normally designed and developed by the telecom itself, the development of mobile data services and platforms, due to their complexity, usually requires a collaboration and cooperation amongst many actors within and outside the mobile telecommunication industry such as mobile network operators, conten...

The study measures the effectiveness of HRIS practice in business organizations operating in Jordan as a case from developing countries. It also aims to test whether the scope of Human Resource Information Systems (HRIS) affects HRIS effectiveness and whether the latter differs across different types of business, size of business, and business expe...

Last mile logistics represent one of the most important challenging issues in online grocery shopping. Online customers are expecting high logistical services, demanding convenience, high reliable and on-time delivery services. As such, online retailers have to respond to these expectations by providing convenient logistical services while keeping...

This research aims at exploring the critical success factors in addition to the captured benefits and value with regard to the use and deployment of Iris Recognition Technology (IRT) in the banking industry. We discuss the traditional practices of information security models in the banking sector and how these models have been significantly improve...

The main aim of this research is to investigate the role of web portals in improving job performance at the individual level from the perspective of employees as users. This is deemed significant as yet little research has assessed the success of web portals in delivering benefits at the individual level in terms of improved performance in developi...

Location-based services deployed by governments can be used to assist people manage emergencies via their mobile handsets. Research delineating the acceptance of public services in the domain of emergency management has been scantly investigated in information systems. The main aim of this study is to assess the viability of location-based mobile e...

The emergence and subsequent spreading of new technologies, such as Web portals, has changed the way people handle information, communicate, share knowledge, and perform tasks. The use of different information technologies and systems offers the potential for substantially improving performance not only at the organizational level, but also at the...

The adoption of mobile technologies for emergency management has the capacity to save lives. In Australia in February 2009, the Victorian Bushfires claimed 173 lives, the worst peace-time disaster in the nation’s history. The Australian government responded swiftly to the tragedy by going to tender for mobile applications that could be used during...

The main aim of this paper is to achieve a depth of understanding of the various similarities and differences in terms of challenges between developed and developing countries and in regards to the implementation of ICT innovations. Indeed, advances in Information and Communication Technologies (ICTs) have brought many innovations to the field of I...

Digitally engaged communities can be described as communities created and evolved within Web 2.0 Websites such as Facebook, Bebo, and Twitter. The growing importance of digitally engaged communities calls for the need to efficiently manage the building blocks of sustaining a healthy community. The initial operation of any digitally-engaged communit...

The main aim of this study is to develop a theoretical framework for the success of Web portals in promoting task innovation. This is deemed significant as yet little research has tackled this important domain from the business intelligence perspective. The D&M IS Success Model was used as a foundational theory and then was refined to match the con...

Ontologies are key enablers for sharing precise and machine-understandable semantics among different applications and parties. Yet, for ontologies to meet these expectations, their quality must be of a good standard. The quality of an ontology is strongly based on the design method employed. This paper addresses the design problems related to the m...

Public institutions, in their efforts to promote meaningful citizen engagement, are increasingly looking at the democratic potential of Information and Communication Technologies (ICTs). Previous studies suggest that such initiatives seem to be impeded by socio-technical integration barriers such as low sustainability, poor citizen acceptance, coor...

The telecommunications business is undergoing a critical revolution, driven by innovative technologies, globalization, and deregulation. Cellular networks and telecommunications bring radical changes to the way telecom businesses are conducted. Globalization, on the other hand, is tearing down legacy barriers and forcing monopolistic national carri...

Abstract: A new simple yet efficient classification algorithm named as Nested Circle Boundary (NCB) is proposed in this study. This algorithm provides features from measuring the average of the sum of boundary pixels for a number of nested circles inside the texture image. It was tested on different 91 rotated texture images for 13 texture classes...

The adoption of mobile technologies for emergency management has the capacity to save lives. In Australia in February 2009, the Victorian Bushfires claimed 173 lives, the worst peace-time disaster in the nation's history. The Australian government responded swiftly to the tragedy by going to tender for mobile applications that could be used during...

The aim of this research is to identify and classify the main issues and challenges facing different business organizations when implementing Data Warehouse (DW) technologies. This is highly significant given the theoretical and practical implications and importance of such technologies. It is also important to highlight these challenges given the...

Recent rapid advances in Information and Communication Technologies (ICTs) have highlighted the rising importance of the Business Model (BM) concept in the field of Information Systems (IS). Despite agreement on its importance to an organization’s success, the concept is still fuzzy and vague, and there is little consensus regarding its composition...

This paper addresses the design and engineering problem related to mobile data services. The aim of the research is to inform and advise mobile service design and engineering by looking at this issue from a rigorous and holistic perspective. To this aim, this paper develops an ontology based on business model thinking. The developed ontology identi...

In this paper, we provide a novel analytical hierarchy process decision-making framework for Web service security profiles. This framework aids in solving the dilemma of which Web service security profile is most fitting in a particular situation. This is because the developed framework allows architects and developers to take informed decisions fo...

One of the key steps to develop an e-business solution is the definition of a Business Model (BM), which requires the expertise from different areas such as finance, technology, marketing, and project management. It is known that Small and Medium Enterprises (SMEs) count with limited resources to undertake this type of e-business initiatives, and t...

Ontologies are key enablers for sharing precise and machine-understandable semantics among different applications and parties. Yet, for ontologies to meet these expectations, their quality must be of a good standard. The quality of an ontology is strongly based on the design method employed. This paper addresses the design problems related to the m...

The development of mobile data services and products calls for participation and collaboration amongst many actors with different expertise. However, building powerful value network is challenging and requires a detailed examination of a number of design constructs and their interrelationships. This research provides an intuitive model to help effe...

This research investigates mobile service design and engineering in the mobile telecommunications industry. The mobile telecommunication business is shifting from one that was voice-centric to one that is almost all data-centric; thanks to recent rapid advances in Information and Communication Technologies (ICTs). The underlying reasons behind this...

Recent rapid advances in ICTs, specifically in Internet and mobile technologies, have highlighted the rising importance of the Business Model (BM) in Information Systems (IS). Despite agreement on its importance to an organization’s success, the concept is still fuzzy and vague, and there is no consensus regarding its definition. Furthermore, under...

This study aimed at determining the current state of e-commerce in Jordan, as well as its future prospects. The research population consisted of all Jordanian industrial, service and/or trade companies that have a registered website. The population size was 712 companies. A total of 118 questionnaires were distributed to randomly selected companies...

Enhancing citizen participation in policy making using Information and Communication Technologies (ICTs) is emerging as a strategic issue for political organisations. ICT-mediated participation, or eParticipation, projects range from the more traditional public sector initiatives, such as petitions and consultations, to attempts at integrating new...

According to the Local Democracy, Economic Development and Construction Act introduced in 2009, UK local authorities are expected to implement ―a facility for making petitions in electronic form to the authority‖. Motivated by this arrangement, this paper reflects on the findings of a case study investigation conducted with the Royal Borough of Kin...

Cellular networks and telecommunications bring major change to the way businesses are conducted. Mobility has become one of the main priorities for users and this has impacted on cellular networks and telecommunication operators (CNTOs). However, entrants into the cellular industry have been confounded primarily by inexistent or weak Business Model...

This paper addresses the design problem relating to ontology engineering in the discipline of information systems. Ontology engineering is a realm that covers issues related to ontology development and use throughout its life span. Nowadays, ontology as a new innovation promises to improve the design, semantic integration, and utilization of inform...