Yannis Charalabidis

University of the Aegean · Department of Information and Communication Systems Engineering

Social media users are growing daily, with hundreds of millions of active users per month on certain networking sites. For any administrative institution, the manual method for regulating user content is challenging. There are hundreds of languages through which you can direct your attention on the web. The Urdu language is among the most widely ut...

Open data can play a crucial role in different sectors of the world, such as government, science, research, technology, culture, and finance. There are several necessary measures that every organization needs to consider before opening data. There are three major steps to opening the data: (1) Preparation stage, and (2) launching the open data init...

The study in question is aimed at examining the use of AI in evaluation processes in startups. The research seeks to address the issues surrounding the use of AI in startup evaluation. The introduction presents some background information concerning AI use in evaluation processes in a newly created organization. A literature review presents more in...

Interoperability (IOP) is the ability of a product or system – whose interfaces (APIs) are publicly documented – to connect to and operate with other products or systems, without restrictions. Interoperability further enables information and usable data to be properly exchanged and ensures the alignment of different business processes in critical s...

A science base for digital governance includes concepts, theories and principles derived from established and emerging sciences, with a view to long-term repeatable transformation, as opposed to short-term solution provision. The overall objective in creating and establishing the Digital Governance and Transformation Science Base is to formulate an...

During the last decades, the evolution of information and communication technologies (ICTs) has offered new capabilities to citizens, businesses and administrations worldwide. Governmental units depend more and more on such new technologies, due to their tremendous potential to assist governments in implementing their mission, aiming at enhancing q...

The realization of the complexity of the modern societies’ needs and problems leads to an understanding that the current civil societies’ ecosystem could be compared to a network, where every stakeholder is connected to the others and they collaborate by exchanging information, services and engagement. Recent research studies suggest the adoption o...

It is widely argued that Blockchain Technology (BCT) is one of the most promising trends nowadays. The most prominent characteristic of this technology is the improved sense of trust to the shared information provided by BCT applications as well as the ubiquitous access to the data ledger. At the same time governments pursue amplified trust from th...

The development of smart cities is a highly difficult undertaking, which requires participation and cooperation of several stakeholders, both in its planning, due to the multiplicity of possible smart city interventions available as options, and also in its implementation, due to its high complexity. Especially for planning (selecting and prioritiz...

European Union and governments of the member states are striving to respond to contemporary socio-economic challenges with social investments and enhanced social support, often relying on social innovation in their quest to welfare reforms. However, social policy innovations targeting to improve social welfare, often neglect objective data describi...

The so-called disruptive technologies play an important role in shaping the next generation of digital government: Government 3.0. This new stage places the focus on the data-driven and evidence-based decision and policy making. The prerequisite in achieving this stage is the seamless access to government data. The use of blockchain supports the in...

One of the most promising developments comes with the use of innovative technologies and thus with the availability of novel services. The combination of text mining with legal elements may contribute to the development of many innovative legal IS. Moreover, in the case of public administrations and governments, the distribution, availability, and...

The application of the General Data Protection Regulation (GDPR) 2016/679/EC, the Regulation for the protection of personal data, is a challenge and must be seen as an opportunity for the redesign of the systems that are being used for the processing of personal data. An unexplored area where systems are being used to collect and process personal d...

For long time research and practice in the area of Electronic Government (e-government) has been focusing on the use of information and communication technologies (ICT) for improving the efficiency government agencies’ internal operations, as well as transactions with citizens and firms. However, the increased needs and expectations of citizens, an...

Europe's vision is to establish a well-functioning Digital Single Market, where Europeans are able to move and trade among the EU member states. On the other hand the large amount of information about laws that apply in each EU country has posed significant barriers in this vision. Moreover only legal experts can follow the latest legislation in ea...

From the demand side, the need to build e-Governance capacities and expertise is increasing and requires more and more sophisticated knowledge and competencies to fulfil the stakeholders' needs. The e-Governance profession and skills needs are also becoming more diverse and more specialized. From the supply side, we can also witness a growing inter...

Governments are required by the increasing urbanisation to provide new and innovative services. Information and Communication Technologies have emerged as key drivers in the redefinition of the city mechanism and its relationship with citizens. In the newest paradigms, cities constitute an environment for implementing innovative actions and promoti...

Big Data is, clearly, an integral part of modern information societies. A vast amount of data is daily produced and it is estimated that, for the years to come, this number will grow dramatically. In an effort to transform the hidden information in this ocean of data into a useful one, the use of advanced technologies, such as Machine Learning, is...

Smart cities can be considered a participatory arena for local governments and stakeholders, to co-create communities that can offer development opportunities and quality of life, no matter social group, age, or gender. It constitutes an environment for implementing innovative actions and hence a chance for contribution of many stakeholders. Severa...

One of the most critical issues relating to smart cities is the selection of the most suited interventions, among numerous available options. Especially when medium-sized municipalities are concerned that typically have less capabilities and available expertise, the need for a methodological framework for supporting the selection of possible interv...

Interoperability between public administrations was recognized by the European Commission (EC) with the launch of the Interchange of Data between Administrations (IDA). In 2004 the first version of the European Interoperability Framework for pan-European eGovernment Services EIF V1.0 was published followed by EIF V2.0 in 2010 and in 2017 the New EI...

Driven by ‘success stories’ reported by private sector firms, government agencies have also started adopting various Artificial Intelligence (AI) technologies in diverse domains (e.g. health, taxation, and education); however, extensive research is required in order to exploit the full potential of AI in the public sector, and leverage various AI t...

Semantic technologies enable open data interoperability beyond the point of pure format and structure alignment.

The concept of open data itself is strongly associated with innovative capacity and transformative power (Davies, Perini, & Alonso, 2013). It is increasingly recognized that proactively opening public data can create considerable benefits for several stakeholders, such as firms and individuals interested in the development of value added digital se...

In developing open data policies, organizations aim to stimulate and guide the publication and use of data and to gain advantages from this. Often open data policies are guided by a high-level directive, such as those of the United States (Obama, 2009b) and the European Commission (European Commission, 2013c). Open data policies are important, as t...

The chapter focuses on innovation processes aspiring to generate value through a purposeful and effective exploitation of data released in an open format. On the one hand, such processes represent a great opportunity for private and public organizations while, on the other, they pose a number of challenges having to do with creating the technical,...

Open data can be defined as data that is free of charge or provided at marginal cost, under an open licence , machine readable, and provided in an open format

The opening of data has grown tremendously over the past decade. More and more datasets have been opened to the public, application programming interfaces (APIs) gave been design for enabling the public to make use of real-time data and new apps based on this data have been developed. Data about policy-making, software code (open sources), document...

Governments create and collect enormous amounts of data, for instance concerning voting results, transport, energy, education, and employment. These datasets are often stored in an archive that is not accessible for others than the organization’s employees. To attain benefits such as transparency, engagement, and innovation, many governmental organ...

Evaluation of Open Data is a systematic determination of open data merit, worth and significance, using criteria governed by a set of standards (Farbey, Land, & Targett, 1999). It is an essential procedure trying to ignite a learning and innovation process leading to a more effective data exploitation. Examples of questions to be answered by open d...

Data represents a key asset in virtually any aspect of society and economy. Open Data in particular represents a source of immense value, as social capital (Lampoltshammer & Scholz, 2017) as well as an asset for business cases. Governments and their public administrations are generating and collecting during their service a plethora of different ki...

Open government data (OGD) initiatives have proliferated over the last years in many countries all over the world as the result of a long-standing movement towards the ‘open government’ paradigm. These initiatives have been launched and maintained by a variety of government organisations with different strategies and technical capacities and under...

In order to address the complexity of the modern social problems and needs through effective public policies, government agencies have started experimenting with policy informatics methods, adopting various approaches that increase citizens’ and stakeholders’ participation in the public policy formulation processes. Such approaches allow the exploi...

The purpose of this case study is to present an innovative electronic platform for student loyalty management, with extended marketing features, launched by the University of the Aegean, to be applied in 6 islands with more than 30,000 students, staff and alumni. The attempt focuses on establishing a reward mechanism, primarily a student demand agg...

This paper introduces the Gov 3.0 project “Scientific foundations training and entrepreneurship activities in the domain of ICT-enabled Governance”. The objective of the project is to establish a knowledge alliance targeting the research and training challenges in the field of ICT-enabled Governance. The project is strongly connected to the theme o...

This paper introduces the Gov 3.0 project "Scientific foundations training and entrepreneurship activities in the domain of ICT-enabled Governance". The objective of the project is to establish a knowledge alliance targeting the research and training challenges in the field of ICT-enabled Governance. The project is strongly connected to the theme o...

Previous political sciences research has revealed that democracy (democratic institutions, consultations with citizens) and technocracy (specialized knowledge of experts) are the main foundations for the development of effective and socially acceptable public policies, and that there should be balance as well as interaction and exchange of knowledg...

Governments and policy makers are striving to respond to contemporary socio-economic challenges, however, often neglecting the human factor and the multidimensionality of policy implications. In this chapter, a framework for evidence based policy making is proposed, which integrates the usage of open big data coming from a multiplicity of sources w...

Smart city initiatives are designed to develop information technology capacities and establish an agenda for change. It is also very difficult for the municipal authorities to identify, evaluate and implement the proper developments in a world characterised by the multiplicity of available solutions. Consequently, the policy aspect of a smart city...

Questionnaire for Training Needs Post it session for the definition of the term "Government 3.0" and related issues.

Business incubation aims at stimulating entrepreneurship and nurturing ideas to transform them to viable ventures and drive economic growth. The paper defines a comprehensive framework that serves as a basis for the categorisation of all incubation services. The proposed taxonomy has been applied on ten Mediterranean university incubators. An indic...

The growing adoption of the open innovation paradigm in the public sector poses a set of research challenges related to the particularities of the domain and the technologies required to manage the associated knowledge flows among diverse types of stakeholders. This paper aims to shed light on how the proper combination of existing ICT tools can su...

Since its inception, open government data (OGD) as a free re-useable object has attracted the interest of researchers and practitioners, civil servants, citizens and businesses for different reasons in each target group. This study was designed to aggregate the research outcomes and developments through the recent years towards illustrating the evo...

Previous political sciences research has highlighted the importance of both ‘democracy’ (democratic processes and consultation with stakeholder groups) and ‘technocracy’ (specialized knowledge of experts) as main foundations for the development of effective public policies, and the need for balance as well as interaction between them. The use of in...

Formal methods for measuring the impact of transformation of public services to digital transactions is an important research challenge in the non-bureaucratic government. The eGOVSIM II toolset is a prototype Web-based application aiming to provide administrations with a methodology and an information system to calculate the gains from automating...

This book constitutes the proceedings of the 9th IFIP WG 8.5 International Conference on Electronic Participation, ePart 2017, held in St. Petersburg, Russia, in September 2017. The 11 revised full papers presented in this book were carefully reviewed and selected from 14 submissions. The papers reflect completed multi-disciplinary research ranging...

The public sector gradually starts exploiting the crowdsourcing ideas initially developed in the private sector. However, there is much less knowledge on efficient and effective methods and practices for public sector citizen-sourcing in comparison with private sector crowd-sourcing, so extensive research is required in this area. This paper contri...

Motivated by the multiple ‘success stories’ of the open innovation paradigm in the private sector, and also by the increasing complexity of social problems and needs, the public sector has started moving in this direction, attempting to exploit the extensive knowledge of citizens for the development of innovations in public policies and services. A...

The Share-PSI 2.0 Best Practices1 are designed to act as a source of guidance for public organisations fulfilling their duties under the European Commission’s Revised PSI Directive2. It extends and contextualises the W3C Data on the Web Best Practices, which provides general advice for sharing information online in such a way as to maximise its val...

The opening of government data, in order to have both social and economic value generated from them, has attracted the attention and interest of both researchers and practitioners from various disciplines, such as information systems, management sciences, political and social sciences and law. Despite the rapid growth of this multidisciplinary rese...

Government agencies all over the world are making big investments for developing information systems that open important data they possess to the society, in order to be used for scientific, commercial and political purposes. It is important to understand what value they create and how, and at the same time – since this is a relatively new type of...

This book constitutes the refereed proceedings of the 8th IFIP WG 8.5 International Conference on Electronic Participation, ePart 2016, held in Guimarães, Portugal, in September 5-8, 2016. The 14 revised full papers presented were carefully reviewed and selected from 31 submissions. The papers reflect completed multi-disciplinary research ranging f...

Research shows that e-Government projects have higher failure rates than similar approaches in the private sector indicating the lack of a method to transfer knowledge and apply best management practices in an effective way. After stating the fundamental principles of project management and performing an identification of shortcomings of existing m...

There has been significant research in the private sector towards systematic exploitation of the emerging Web 2.0/Web 3.0 and social media paradigms. However, not much has been achieved with regards to the embodiment of similar technologies. Currently, governments and organizations are making considerable efforts, trying to enhance citizens' partic...

There is a lack of research concerning the factors influencing the success or failure of open data initiatives. Based on the results of two workshops, we provide a list of 47 success factors for open data publication and 18 success factors for open data use. We further use three case studies (ENGAGE, Open NY, and Open Vienna) to examine how the cri...

The emergence of Web 2.0 social media offers big opportunities for widening and enhancing e-participation in government agencies’ decision and policy making processes. However, it is necessary to conduct extensive research in order to develop advanced methodologies and practices of social media exploitation in government for the above purposes. Thi...

The EU Community project seeks to promote, facilitate, and ultimately exploit the synergy of a cutting-edge intelligent collaboration platform with a community of institutional actors, stakeholders, scientists, consultants, media analysts and other individuals that can make valuable contributions to EU policy debates. Its ultimate goal is to effect...

Governments initially used social media mainly in order to disseminate information to the public about their activities, services, policies and plans. Then they started using social media also in order to collect from citizens useful information, knowledge, opinions and ideas concerning the problems and needs of modern societies and more recently i...

In the last decade there is extensive and continuously growing creation of political content in the Internet, and especially in the Web 2.0 social media, which can be quite useful for government agencies in order to understand the needs and problems of societies and formulate effective public policies for addressing them. So a variety of ICT-based...

Crowdsourcing ideas have been developed and initially applied in the private sector, first in the creative and design industries, and subsequently in many other industries, aiming to exploit the ‘collective wisdom’ in order to perform difficult problem solving and design activities. It was much later that government agencies started experimenting w...

The creation of complete scientific foundations in the IS interoperability domain necessitates not only the development of mature and widely applicable interoperability architectures, methods, and standards, but also the systematic investigation of the business value they generate. This chapter initially analyses the theoretical foundations of the...

In a rapidly evolving landscape, enterprises face unprecedented challenges and opportunities to become more innovative, competitive, and efficient. Despite the technological readiness and the abundance of solutions, the interoperability issues still afflict enterprises as they remain untackled at design time and without a systemic approach. To this...

One essential characteristic of open data ecosystems is their development through feedback loops, discussions and dynamic data users-suppliers interactions. These user-centric features communicate the users' needs to the open data community as well to the public sector organizations responsible for data publication. Addressing these needs by the co...

Purpose – This paper aims to develop and evaluate, in “real-life” pilot applications, a framework for advanced social media exploitation by government agencies in their policy-making processes to promote public participation and conduct crowdsourcing. Design/methodology/approach – This framework has been developed through cooperation with public s...

Government agencies have started using the social media for increasing communication with citizens, and involvement of them in public policy making processes. However, most of the research in this area has technological orientation, but limited research on the use of social media in government from management and political sciences' perspectives ha...

The first generations of social media exploitation by government were oriented towards the general public. Evaluations of them have shown that they can provide some insights into the perceptions of the general public, however in order to achieve the required higher levels of quality, depth and elaboration it is necessary to target specific communit...

Two important trends in government that are emerging in the recent years have been on one hand the exploitation of the Web 2.0 social media, supporting a more extensive interaction and collaboration with citizens, and on the other hand the opening of government data to the citizens through the Internet, in order to be used for scientific, commercia...

Social innovation requires extensive networking, communication, and collaboration among various social actors. This article presents an approach to fostering and supporting social innovation through the combined exploitation of multiple social media. Furthermore, a methodology is developed for evaluating this approach, based on sound theoretical fo...

Research shows that e-Government projects have higher failure rates than similar approaches in the private sector indicating the lack of a method to transfer knowledge and apply best management practices in an effective way. After stating the fundamental principles of project management and performing an identification of shortcomings of existing m...

Purpose – The purpose of this study is to develop a novel approach to e-participation, which is based on “passive crowdsourcing” by government agencies, exploiting the extensive political content continuously created in numerous Web 2.0 social media (e.g. political blogs and microblogs, news sharing sites and online forums) by citizens without gove...

Recently, a second generation of advanced open government data (OGD) infrastructures has emerged, influenced by the principles of the Web 2.0 paradigm, and oriented towards the elimination of the clear distinction between providers and consumers of such data, and the support of data 'pro-sumers'. This paper presents and validates a methodology for...

Public organizations are opening their data to the public, developing, sharing and sourcing their services and taking advantage of the cloud. These initiatives are often started as technology projects, but ultimately have an impact at the organizational level. Public systems are more and more interconnected, decisions concerning interoperability, q...

Government institutions of various levels have started experimenting with the use of social media for increasing citizens' involvement in their public policy making processes. It is necessary to evaluate systematically these initiatives from various perspectives, in order to develop new knowledge in this recently emerged area, concerning methods of...

Studies show that enterprises are severely constrained by their management structures, and that those constraints become more vexing as information technologies are adopted. This is more true as “interoperability engineering” advances; the enterprise is capable of doing simple, ordinary things better, but the form of the enterprise becomes less ada...

How can complex relationship structures be managed? When collaborating in networks, the diversity of stakeholder relationships is increasing. Most times, this leads to interoperability issues that need to be addressed. In this chapter, the authors show how Anything Relationship Management (xRM) can increase interoperability in many-to-many (n:n) re...

Enterprise Interoperability is one of the most crucial research domains of the modern information age, as it is directly linked with the competitiveness of enterprises as it defines at a large extent the ability of an enterprise to take advantage of the productivity gains offered by the ICT solutions available. However, although various solutions a...