Maria Alexandra Cunha

• PhD
• Professor at FGV’s São Paulo School of Business Administration

Objetivo: apresentar recomendações para os municípios desenvolverem ações de cidades inteligentes que levem em consideração o contexto brasileiro. Estado da arte: pesquisas evidenciam que inúmeras ações voltadas à transformação digital dos municípios têm ocorrido nas últimas décadas. Porém, ainda existem diferenças regionais e locais, em relação à...

Our article aims to contribute to the field of smart urban governance by offering a comprehensive analysis of how new governance modes emerge in smart city initiatives. We developed a theoretical and empirical understanding through an in-depth longitudinal case study and processual analysis of two Brazilian cases, Curitiba Collaborates in Curitiba...

Extreme weather events are becoming more frequent and have increasing impacts, which disproportionately affect marginalised and impoverished communities. This article proposes and assesses a new methodological approach for developing innovative solutions based on urban data analytics to address sustainability challenges in light of changing climate...

Este livro reúne um conjunto original e qualificado de estudos que, produzidos por um destacado grupo de pesquisadores, abordam diferentes políticas setoriais e tratam, sob distintas dimensões, tanto as relações intergovernamentais como as iniciativas do ente estadual na organização de suas próprias políticas.

Extreme weather events are becoming more frequent and have increasing impacts, which disproportionately affect marginalised and impoverished communities. Adapting to the new climatic conditions and building resilience to disaster risks such as floods are some of today’s most significant challenges. This article presents and evaluates a novel method...

Registrar procedimentos institucionais é uma tarefa fundamental nas organizações em virtude de possibilitar a formalização, a padronização, a avaliação da qualidade e consequente aprimoramento de ações realizadas, bem como integrar, de forma ordenada, diferentes agentes envolvidos na gestão e gerenciamento dessas ações. O presente artigo tem por ob...

Owing to the complex nature of information system investment decisions, the present study presents an interpretative framework for addressing the postponement of decisions to invest in this kind of technology. An instrumental case study is used to conduct an analysis based on the proposed framework. The case in question is a legal firm in São Paulo...

Objective: The objective of this study is to describe the general and specific context of hospitalizations for Heart Failure (HF) in the Unified Health System and its main care indicators and economic aspects in the period before and during COVID-19. Methods: The economic indicators were evaluated between January 2011 and June 2022, comparing these...

Este artigo investiga a oferta de informações e serviços online por municípios brasileiros durante a pandemia COVID-19.Nesse contexto, este artigo apresenta um levantamento sobre a presença de serviços públicos online e de telessaúde com o propósito de compreender como os governos locais brasileiros ofereceram tais serviços no enfrentamento da pand...

Background: Access to quality health services is a global challenge. However, telemedicine has been facilitating access to healthcare, especially since the advent of COVID-19. Objective: This review aimed to identify and highlight the main characteristics of research in telemedicine and telehealth, worldwide. Methods: This exploratory review employ...

Abstract Background Telemedicine has grown significantly in recent years, mainly during the COVID-19 pandemic, and there has been a growing body of literature on the subject. Another topic that merits increased attention is differences in patient and family experience between telehealth and in-person visits. To our team’s knowledge, this is the fir...

Background Health care is a complex economic and social system, which combines market elements and public and social interest. This combination in Brazil, like systems in China and United States of America, is operationalized through the public and private system. The sector represents approximately 9% of the country’s GDP, of which 56% is privatel...

This paper investigates eParticipation practices and the mechanisms of influence that help promote changes in public policy formulation. We use the perspective of power as a lens for our investigation. We analyze eParticipation processes in the drafting of three public mobility policies in major Brazilian cities. Based on comparative and retrospect...

Objetivo da pesquisa: Explicar de que forma e com que finalidade as mídias sociais são empregadas no policiamento sob a lente da prática. Enquadramento teórico: A Teoria da Estruturação e a Teoria Ator-Rede foram utilizadas como lentes teóricas para examinar processos e práticas organizacionais a partir de uma visão sociotécnica das redes de conexõ...

The digital transformation of society presents potential solutions to achieve goals, such as ending poverty, mitigating climate change impacts, promoting human equality, and other challenges identified in the United Nations Sustainable Development Goals. At the same time, the digital transformation is responsible for new challenges—such as fake new...

The present article investigates the online provision of information and services by brazilian municipalities during the COVID-19 pandemic. There was an increase in the use of information and communication technologies (ICT) in 2020 and 2021 (Brazilian Internet Steering Committee [CGI.br], 2020a). Enterprises, governments, third-sector organization...

Discute os desafios para a inclusão digital em serviços de e-gov, com destaque para a identificação das desigualdades de acesso e provisão. Observam que a variação entre os estados estaria associada às capacidades estatais, entre outros fatores relevantes. A partir da compilação e análise de dados originais, os autores mostram que apesar de os gove...

Os dez artigos reunidos nesta publicação trazem pesquisas que abordam a atuação dos governos estaduais na Federação brasileira. As análises encontram-se em diferentes fases de amadurecimento, compreendendo desde pesquisas iniciais a agendas que, apesar de consolidadas, puderam ser mais bem exploradas sob a ótica dos governos estaduais na produção e...

The need to develop alternatives to improve health assistance access and qualification was emergent and urgent even before the advent of Covid-19. Such demand is necessary in regard to both public and private systems. In this context, the theme of cost and effectiveness is technically adequate and viable to analyze these alternatives. Analyzing the...

Background This study aimed to describe the general and specific context of hospitalizations for acute myocardial infarction (IAM) in the Brazilian public health system and its main indicators of economic care in the pre- and post-coronavirus-disease (COVID-19) period. Methods The main assistance and economic indicators of care related to IAM, tog...

A computação em nuvem tem adentrado os processos organizacionais das empresas e governos. Esta pesquisa tem como objetivo explicar como os aspectos organizacionais, institucionais e contextuais configuram a computação em nuvem no governo (CloudGov). A Teoria Institucional (TIS) foi utilizada para a explicação do fenômeno CloudGov por meio dos pilar...

This article investigates the role of digital technologies and data innovations, such as big data and citizen-generated data, to enable transformations to sustainability. We reviewed recent literature in this area and identified that the most prevailing assumption of work is related to the capacity of data to inform decision-making and support tran...

Background: Health care is a complex economic and social system, which combines market elements and public and social interest. This combination in Brazil, like systems in China and America, is operationalized through the public and private system. The sector represents approximately 9% of the country's GDP, of which 56% is privately sourced and 44...

E‐participation platforms create spaces and opportunities for participation and collaboration between governments and citizens. This paper aims to investigate the role of power on formal e‐participation platforms and digital spaces that are controlled by the governments. Although those types of platforms have been increasing in numerous countries,...

Electronic government (e-gov), a means of providing online public services, has the potential to greatly benefit all members of society. However, its advantages are often out of the reach of citizens who are digitally excluded. Drawing on socioeconomic and demographic ICT survey data, researchers have explored the digital divide and have concluded...

Purpose The purpose of this study is to investigate how women's individual differences influence urban mobility service technology-use behavior. The reduction in urban mobility is a major problem in countries with emerging economies, thus affecting both the economy and quality of life. Design/methodology/approach The theoretical approach follows t...

This chapter provides an overview of the government characteristics relevant to smart urban governance. A systematic literature review was conducted and merged with the existing e-government literature on critical success factors for adopting IT in the public sector. Identifying the government characteristics of smart governance sheds light on key...

In this study, a method was developed to allow a civil society organization to seek public budget information using open government data (OGD) available on platforms. Accordingly, an empirical study was conducted based on Design Science Research (DSR) to address how to monitor the future outcome of national education policy through e-transparency t...

This article focuses on understanding the dynamics of citizen participation in smart city initiatives. The literature identifies citizens as key actors in smart cities, however, our understanding of their roles and influence is underdeveloped. Using modes of urban governance to provide contextual depth, alongside the literature on citizen participa...

Blockchain is a recent certification technology that has strong potential to transform many business models and to have a social impact by providing solutions, including governance and sustainability. This paper presents a case study on a pioneering blockchain application on an online platform to negotiate forest credits issued for environmental se...

O objetivo deste artigo é analisar benefícios e oportunidades de melhoria trazidas pela Telemedicina à assistência pública em saúde, estudando a rede de Telemedicina do estado do Rio Grande do Sul. Foram realizadas revisão sistemática da literatura e análise de documentos, e entrevistas com gestores e profissionais assistenciais. Os benefícios e op...

There are large varieties of governmental organizations using clouds in different ways. The purpose of this article is to explore and classify the types of public organizations using cloud computing. This will help to improve our understanding of cloud adoption and use by governments. For this, a systematic review of literature on cloud government...

Big data applications combined with analytical tools foster prediction techniques that impact societal, economic, and political changes. After almost a decade of studies, this paper proposes to identify major debates on big data analytics, presenting its evolution over the past years and identifying its research tendencies. We limited our research...

The use of digital channels has been promoted by governments as a way of improving services and reducing costs. This article aims to discuss how new forms of exclusion can be created by policies based on a digital-by-default orientation. To this end, more than 1.2 million service records are analyzed, as well as being considered socioeconomic indic...

Resumo O sistema judicial brasileiro passou por uma transformação com a informatização do processo judicial. Por meio de uma abordagem qualitativa, analisou-se a percepção do uso da tecnologia na rotina dos profissionais. A interpretação da transformação contemplava modernidade, agilidade, sustentabilidade, melhora do serviço jurisdicional, facilid...

This paper presents the main messages of a South American expert roundtable (ERT) on the unintended side effects (unseens) of digital transformation. The input of the ERT comprised 39 propositions from 20 experts representing 11 different perspectives. The two-day ERT discussed the main drivers and challenges as well as vulnerabilities or unseens a...

A crescente urbanização, o incremento da TIC no tecido urbano e a complexidade de interagir com os diversos atores da cidade, desperta o interesse de compreender como se configuram os arranjos de governança nas iniciativas de cidade inteligente, a partir da perspectiva de governança urbana e redes de interações sócio-técnicos. O argumento é de que...

The use of information and communication technologies by governments is increasing, in many cases to establish new channels of interaction with citizens; and digital by default has been presented as a guide for the development of electronic services. This article discusses the possibility of creating new exclusion forms and is based on the analysis...

Neste início do século XXI, época de geração de grandes volumes de dados, surge uma necessidade emergente para as organizações buscarem novas formas de processar e analisar os dados em benefícios dos negócios. Neste contexto, esta revisão sistemática da literatura oportuniza na descoberta de possibilidades baseada na união de dois importantes conce...

Big data applications combined with analytical tools foster prediction techniques that impact societal, economic, and political changes. After almost one decade of studies, this paper proposes to carry out a literature review on big data analytics (BDA), recognizing major debates in the topic, presenting its evolution over the past years, and ident...

The use of information and communication technologies by governments is increasing, in many cases to establish new channels of interaction with citizens; and digital by default has been presented as a guide for the development of electronic services. This article discusses the possibility of creating new exclusion forms and is based on the analysis...

A exemplo de uma cidade inteligente, um campus universitário possui dimensões que podem levar um estudante a querer permanecer ou não na instituição de ensino, dependendo das experiências que vivencia durante a sua graduação. Além do aspecto Educação, principal motivo de existência de um campus, existem aspectos relacionados diretamente com os alun...

Blockchain is a recent certification technology with high transformative power in many business models, having a social impact by offering solutions that involve governance and sustainability. However, most articles in this area address the use of blockchain in the private trading of cryptocurrencies. This paper is a case study on a pioneer blockch...

Smart city (SC) has emerged during the last 2 decades to a broad scientific domain and a dominant industrial market, which attract an interdisciplinary attention. All the scientific fields -from the information and communications technologies (ICT) to the economics and environmental studies or even the humanities- and all the industries -from the I...

Although the informal sector's presence in the developed world is by no means meagre, the themes and issues related to information technology (IT) for this sector in the developing country contexts seem stark and deeply contrasted with those relating to the informal sector in developed countries. Solutions which attempt to exploit the potential of...

No fenômeno de urbanização, a mobilidade urbana é uma das principais áreas afetadas. O Brasil apresenta um cenário de urbanização acelerada, intensificando a redução da mobilidade. Pouco se conhece sobre o reflexo desse crescimento para os diferentes gêneros, mas sabe-se que a tecnologia pode ser um aliado para a redução das diferenças de gênero no...

Destaques dos Projetos de Pesquisa Aplicada, FGV

This study explore ICT infrastructure in the towns of Paraná State, reflecting on the potential and limits of ICT in the local government and the possibilities of these cities developing into smart cities. A quantitative study was conducted using multivariate data analysis techniques. The data are secondary and were obtained through a Municipal Bas...

O uso da Tecnologia da Informação e Comunicação para caracterizar os municípios: quem são e o que precisam para desenvolver ações de governo eletrônico e smart city TOWARDS THE SMART CITY ARTICLE: The use of information and communication technology to characterize municipalities: What they are and what they need to develop e-government and smart ci...

O modelo de negócio de cooperativa de táxis foi modificado com a proliferação de aplicativos móveis. O objetivo desta pesquisa foi verificar como se deram as mudanças em um modelo de negócio num cenário de inovação, potencializado pelo uso da tecnologia. A Solução Conceitual Pluralista e Multinível foi a lente teórica selecionada para um estudo qua...

Este artigo explora como o uso de plataformas de participação digital influencia uma política pública. Investigamos retrospectivamente o processo de eParticipação na elaboração de três políticas públicas de mobilidade em importantes cidades do Brasil. Com base em estudos de casos comparativos e retrospectivos, desenhamos um modelo processual que de...

Com o processo acelerado de urbanização, a população brasileira é hoje 85% urbana. Em países com economia emergente, a redução da mobilidade urbana surge como um dos principais problemas, com impacto na economia e na qualidade de vida das pessoas. As dificuldades de mobilidade enfrentadas nas cidades são diferentes para homens e mulheres. O estudo...

This study investigates the infrastructure characteristics and use of information and communication technologies of Brazilian municipalities reflecting on the possibility of developing e-government and smart cities actions. A quantitative study of cluster analysis, using data from the research "Munic 2014", identified four clusters: the Technologyl...

p>Este artigo visa a examinar a transparência do Poder Executivo nos Estados e grandes municípios brasileiros, com o objetivo de mostrar um panorama desse aspecto nos portais governamentais. Partimos do pressuposto de que a transparência não é completa e seria desigual entre governos, o que se confirmou na análise dos resultados. Para a coleta dos...

This article aims to analyze how measures to promote Internet access, and users' competencies influence the use of electronic government services in Brazil. We adopted Sen's Capability Approach as theoretical framework in order to analyze the microdata from the ICT Households 2013, a national-wide survey coordinated by the Regional Center for Studi...

Resumo Este artigo tem como objetivo analisar como medidas de disponibilidade de acesso à internet e de competência de uso influenciam o uso de serviços de governo eletrônico no Brasil. A pesquisa se baseou na abordagem das capacidades de Amartya Sen para a análise dos microdados da pesquisa TIC Domicílios coordenada pelo Centro Regional de Estudos...

In this paper, we review the open government data ecosystem model proposed by Dawes et al (2016) with the objective of identifying how the political dimension influences the open data ecosystem in local government. We intend to study two empirical cases, SÃo Paulo and Curitiba, both in Brazil, to address the following research question: how does th...

This article discusses the technological challenges and limitations of the use of social media in e-participation initiatives in Brazil. Based on the descriptive analysis of two national surveys on ICT use by governments and citizens and the democracy cube framework, three main challenges were identified to promote e-participation in Brazilian publ...

Resumo Este estudo explora as características de infraestrutura e uso das tecnologias da informação e comunicação dos municípios brasileiros, refletindo sobre a possibilidade de desenvolverem ações de governo eletrônico e smart cities. Um estudo quantitativo de análise de agrupamentos foi realizado sobre dados da Munic 2014 e identificou quatro clu...

In this study, we aimed to identify how information privacy in the use of candidate data is represented by organizational actors involved in talent acquisition. Thus, interviews were conducted with analysts and managers involved in talent acquisition at national and multinational organizations in Brazil. Social representation theory was used as the...

This article presents an overview of Artificial Intelligence (AI) research applied in the Management Information Systems field by analyzing the databases of the AIS journal basket list representing the major international journals on MIS. An initial set of 438 published papers was identified based on our search criteria. From those, 74 were selecte...

O modelo de negócio de cooperativa de táxis foi modificado com a proliferação de aplicativos móveis. O objetivo desta pesquisa foi verificar como se deram as mudanças em um modelo de negócio num cenário de inovação, potencializado pelo uso da tecnologia. A Solução Conceitual Pluralista e Multinível foi a lente teórica selecionada para um estudo qua...

Este trabalho explora o papel das TICs nas empresas sociais através das teorias das capacidades, pois a tecnologia da informação e da comunicação (TIC) tem sido reconhecida como um importante catalisador do progresso nacional e da transformação social, uma visão que motivou as normas de telecomunicações do início do século XX, garantindo o acesso u...

Digital crowdfunding platforms have been used around the world for various purposes, such as collective lends or development of new products. According to the Crowdfunding Industry Report, those platforms handled a total of $ 34.4 billion in 2015. Studies on crowdfunding are concentrated mainly in two scopes: one that demonstrates the motivational...

This study aims to identify the main aspects considered in contracting of cloud in government. In this sense, a review of the literature on cloud computing (CC) made, citing the adoption, use and contracting process, and CC is addressed in government. In sequence, was investigated the case study of the Information Technology Secretariat (STI) of th...

This study addresses the concept of smart governance in the context of smart cities, with a focus on analyzing the phenomenon of smart collaboration. Relying on the existing collaboration and participation concepts in the smart city domain, an empirical analysis was undertaken of how ICT can promote collaborative governance and increase the partici...

This panel provides participants a chance to interact with five digital government research center directors about their experiences in building sustainable digital government research centers. Panelists, selected to provide regional representation, will discuss their experiences and share lessons learned. Topics to be covered building a research a...

This article aimed to identify implications of eParticipation in the public policy cycle. This reflection was supported by a bibliographic study and analysis of the research conducted on eParticipation over the last 10 years. Based on this analysis, we found that although previous studies indicate the need to investigate the citizenry's potential t...

In this paper, we identify the essential organizational characteristics of local government that are crucial for smart urban governance. To do, we conducted a systematic review of 96 articles on this theme. Through a qualitative analysis of these articles, we identified three main characteristics. The first is that governance is related to the natu...

The purpose of this study was to develop a method to seek information for organization of civilian society to monitor public budgeting. To this end, a methodological approach based on Design Science Research through the building of artifacts was used, making theoretical and practical contributions to the field. The research question that guided the...

The financial service industry (FSI) has been the victim of sophisticated cyber attacks that take advantage of vulnerabilities created by employee misconduct. An experiment was conducted on Facebook ® with 500 employees from the top five largest banks in Brazil and another 100 randomly selected individuals. It was observed that bank employees are m...

The aim of this paper is to suggest alternatives for positioning a developing country in the international eGov research. We conducted a literature review, examining both Brazilian and international publications. We analyzed the domain of collaboration in the field through a social network analysis of authors, institutions and countries. Our study...

Paulo é o CEO de uma startup de e-commerce brasileira. Ele tem que lidar com uma situação difícil relacionada a uma proposta de compra da Mine. A empresa sob sua liderança está em crescimento e recebe ofertas que parecem irrecusáveis. Mas, como todo processo de fusão e aquisição, a oportunidade apresenta-se com fatores positivos e negativos. Este c...

A transparência governamental é uma exigência normativa nos Estados democráticos contemporâneos, é um aspecto fundamental e primário para que a sociedade exerça seu direito de accountability. Recentemente, diversos estudos vêm sendo desenvolvidos sobre o tema, a maior parte deles analisando estruturas governamentais e o grau de transparência de seu...

This article investigates the client-consultant relationship in the implementation of enterprise resource planning (ERP) using a case study of the human resource model in the government of the state of Minas Gerais, Brazil. To understand this relationship, we use the theoretical framework of Pozzebon and Pinsonneault, which suggests that knowledge...

Cities are facing major challenges and the expansion of citizen participation has been considered a valuable strategy. Citizen participation experiences supported by information and communication technologies (ICT), the so-called eParticipation, have taken hold in cities around the world. In this chapter, we discuss some of the enabling and inhibit...

This paper investigates the development of an electronic platform by a local government with the goal of increasing citizens' participation in public decision-making process, particularly the modality known as participatory budgeting. The local government of Belo Horizonte, a Brazilian municipality, decided to use web-based technologies to create a...

O objetivo deste estudo é verificar quais fatores melhor explicam a adoção de um portal educacional por alunos e professores do ensino técnico e superior, como ferramenta de apoio ao ambiente acadêmico. Trata-se de uma pesquisa quantitativa, composta por fase exploratória e descritiva. A fase exploratória foi efetuada com o coordenador de atividade...