Miguel Mira da Silva

• PhD
• Professor (Full) at Instituto Superior Técnico

Massive Online Open Courses (MOOCs) often face challenges with low retention rates as learners struggle to stay engaged throughout the course. Implementing gamification can enhance learner motivation and participation, potentially improving retention rates. This research aims to enhance the implementation of gamification in MOOCs by using the Octal...

Purpose Several terms are interchangeably employed by researchers and practitioners to refer to central bank digital currency (CBDC), resulting in potential mistakes in the CBDC description. This study aims to survey the conceptualization of the CBDC and its utilization context to propose a list of CBDC terminologies. Design/methodology/approach T...

Purpose This study aims to address the growing challenge of fake news in undermining democratic governance. It aims to develop effective strategies to combat fake news-related crimes, which digital technology advancements and the proliferation of social media have exacerbated. Design/methodology/approach The research uses a Delphi study methodolog...

In our data-centric society, the imperative to determine the value of data has risen. Therefore, this paper presents a taxonomy for a data valuation business capability. Utilizing an initial taxonomy version, which originated from a systematic literature review, this paper validates and extends the taxonomy, culminating in four layers, twelve dimen...

This paper aims to explore, synthesize, and analyze gray literature on the product discovery process, focusing on its key metrics, phases, and techniques to offer valuable insights into effective product management practices. A comprehensive review and analysis of gray literature sources, including online articles, blog posts, reports, and books, w...

The research objective of this paper is to analyse what is behind the self-driving offer implemented in Phoenix (Arizona) by Waymo and a normal rent-a-car company by modelling both in e³value. A gap analysis proposes a new model of the rent-a-car business with the integration of a shared autonomous vehicle ride-hailing service. The goal is to encou...

Purpose The purpose of this study is to demonstrate the applicability of Multi-Criteria Decision Analysis (MCDA) through a systematic approach using M-Macbeth to present alternatives for mitigating high-impact instances of disinformation in a community and measure the attractiveness of the options. Design/methodology/approach The recent advent of...

The rapid advancement of digital technologies compels companies across all industries to develop new capabilities to foster innovation and sustain competitiveness. Consequently, scholarly debates have intensified regarding how these new capabilities contribute to companies' innovation endeavors. This study addresses this imperative by exploring two...

Previous work presented a reference model for shared autonomous vehicles in urban areas supported by a systematic literature review and topic modeling. The proposed reference model was then evaluated with two real-world demonstrations: the service provided by Waymo in Phoenix and another offered by Baidu in Beijing. In this paper, we present anothe...

Fake News is a real-world concern that affects our society, these kinds of publications can have various effects like financial or reputational repercussions, being the most dangerous considered crimes with possible high impact. To mitigate those effects, law enforcement agencies (LEAs) must consider multiple factors to properly evaluate the invest...

This study identifies the social structure and relational networks in a conceptual field that links digital disruptive innovation to dynamic capabilities. A collection of 1,352 scientific articles published from 2010 to 2021 in journals indexed in the Web of Science (WoS) and Scopus database supported by the Gephi software formed the networks. Find...

This research explores the adoption of ISO 20022, a standard that corporations can leverage to instruct payments to their partner financial institutions. Due to the complexity and case-specific variables involved, the adoption process may be complex and require significant effort from financial institutions and customers over an extended period. Th...

The interest on the discovery of information hidden in large amounts of data exploded in the last decade, bringing to light the need of efficient and effective tools to access all sources and kinds of data. On the other hand, the need to secure and share valuable data led to the development of new technologies, like blockchain, that warrant data in...

This chapter aims to analyze the use of distributed ledger technology (DTL) for interbank payments by investigating the research that central banks are doing to propose DLT-based wholesale central bank digital currency (W-CDBC). The findings reveal that countries are researching W-CBDC using mostly experiment research methods publishing their resea...

This article proposes a model based on a systematic literature review (SLR) that investigates the intersection of Fake News, Risk, and Risk Management. Employing Design Science Research as the primary methodology, it introduces a conceptual model to mitigate Fake News-related risks in specific communities. The model uses ArchiMate to depict a commu...

Organizations are under increasing pressure to comply with various rules, standards, and policies in today’s regulatory environment. Compliance controls are put in place to avoid legal or regulatory violations, which could lead to severe penalties, loss of reputation, and financial damages. However, these controls may have similar scopes and object...

With recent innovations regarding autonomous vehicles and the fact that several vehicle brands have started to deploy autonomous driving functionalities, it is still unknown what these innovations may offer to social lives. Owing to the ability to autonomously drive from one location to another, the concept of shared autonomous vehicles was created...

Context: Information Technology (IT) organizations are aiming to implement DevOps capabilities in order to fulfill market, customers and internal needs. While many are successful with DevOps implementation, others still have difficulty to measure DevOps success in their organization. As a result, the effectiveness of assessing DevOps remains errati...

CBDC could be a decentralized application (Dapp) if it is based on decentralized ledger technology (DLT), such as blockchain, but it is not yet standardized with a common language. Central banks, other supervisory agencies, international policymakers, industry, technology providers, and software developers use different terminology to describe CBDC...

Digital transformation stems from a mix of personal and corporate IT environments and involves integrating digital technologies and business processes in a digital economy. As such, organizations expect that digital transformation improves performance, increases their reach, and ensures better business results. However, there is still a lack of (i)...

Blockchain has been gaining significant interest in several domains. However, this technology also raises relevant challenges, namely in terms of data protection. After the General Data Protection Regulation (GDPR) has been published by the European Union, companies worldwide changed the way they process personal data. This project provides a model...

The role of enterprise architecture (EA) is to assist enterprises in achieving a successful strategy execution by conducting enterprise analysis, design, planning, and implementation. EA projects enable enterprise transformation by altering the current state of the organization’s architecture model, which, in turn, impacts the digital resources and...

Gamification has the potential to enhance learner motivation and increase participation, thereby improving MOOC’s retention rates. However, challenges exist in finding the balance between learning and gamification elements and ensuring effective implementation, as well as the limited availability of established gamification frameworks tailored for...

Data and its valuation have gained vital significance in academia and enterprises, coinciding with diverse data valuation approaches encompassing various layers, dimensions, and characteristics. This paper assesses data value determination through a business capability lens based on the TOGAF standard. The paper encompasses (a) constructing a Data...

The Internet of Things (IoT) such as devices and sensors are a fast growth reality which our bureaucratical and archaic institutional system is not yet ready to embrace its functionalities. In the health system, many developments are made, and smart devices are the key to preventing, studying, investigating, and solving a lot of diseases and improv...

The research objective of this work is to analyze what is behind the self-driving offer implemented in Phoenix (Arizona), by Waymo, a service called Waymo One, and model it in e3value. Through a comprehensive literature review and the application of e3value modeling, this study focuses on the fundamental principles and technological advancements of...

The deployment of Shared Autonomous Vehicles (SAVs) in urban areas is no longer a futuristic vision. Pilot projects are undeniable realities in various locations, and automakers research agendas are clear about this increasing autonomous trend. An ecosystem that supports the deployment of autonomous mobility is imperative, before this new type of m...

Automation is a concept that has been previously introduced in organizations as a means to improve their processes. However, Robotic Process Automation (RPA) is an emerging method to automate processes with software, which the industry calls robots. These robots perform repetitive and low-complexity tasks previously performed by humans in front of...

This paper provides a systematic literature review of using blockchain applications for real estate transactions. For this purpose, we analyse the main benefits, challenges that need to be tackled, enablers and inhibitors to the adoption of technology. Due to its perceived features, Blockchain can increase transparency and security, offering trust...

The immutability of data stored in a blockchain is a crucial pillar of trust in this technology, which has led to its increasing adoption in various use cases. However, there are situations where the inability to change or delete data may be illegal. European Union’s General Data Protection Regulation (GDPR)—applying to any company processing perso...

Data and its valuation become increasingly crucial for enterprises and academia, which coincides a multitude of data valuation approaches including numerous affected focus areas, dimensions, and characteristics. Therefore, this paper analyzes different approaches to determine data value from a business capability perspective according to the TOGAF...

Organisations are increasingly transforming themselves to remain profitable and obtain sustainable competitive advantages. Business processes are as important as technology in promoting organisational transformation. Organisational transformation ultimately entails combining existing business components, whether or not with the same use and design,...

In a growing number of industries, digitalization enables new value co-creation, leading to innovative changes in the economy and society. Digitalization arises from the Information Technology domain, blending and encapsulating digital technologies’ transformational effects. Digital technologies are fundamental components for organizations to trans...

Competition is grim. Means of differentiation from the competition is imperative and innovation is key. Many resort to digital transformation investments, yet few truly succeed to reap most of its benefits, misusing a substantial part of the investment. This research aims to examine a successful digital transformation project in the car-rental busi...

Robotic process automation (RPA) is a recent technology that has recently become increasingly adopted by companies as a solution for employees to focus on higher complexity and more valuable tasks while delegating routine, monotonous and rule-based tasks to their digital colleagues. The increased interest, reflected in the increasing number of arti...

Among current IT work cultures, DevOps stands out as one of the most adopted worldwide. The focus of this culture is on bridging the gap between development and operations teams, enabling collaborative effort toward quickly producing software, without sacrificing its quality and support. DevOps is used to tackle a variety of issues; as such, there...

Context: To meet the demands of customers and market, IT organizations are seeking to implement DevOps. While many succeed in DevOps adoption, others lack the knowledge on how to incorporate DevOps culture, process, measurements, and techniques in their business. Thus, successful adoption is still inconsistent, highlighting the need to provide mana...

Business continuity refers to the planning and preparation done ahead of time to ensure that an organization's essential business processes can continue to work in the event of an emergency. Natural disasters, business crises, pandemics, workplace crime, or any other incident that disrupts business operations are examples of emergencies. Maturity m...

The purpose of this paper is to identify research that has been carried out about cryptocurrency regulation contributions and the current challenges that need to be addressed in future studies. The methodology used to conduct this research and report the findings was systematic mapping. We use this methodology to search, identify, and select all re...

Serious Games apply game strategies to a training environment to encourage participants to make decisions and face challenges - the more interactive, the greater the participants’ involvement with the content.Moreover, the best way to train is to simulate and identify scenarios for decision making, recreating situations, and strategies for learning...

After rapid technological developments, especially over the past decade, autonomous vehicle (i.e., self-driving) technology is expected to be ready for wide deployment soon, with large implications for urban mobility. It is generally accepted that one of the main benefits of self-driving cars could be reduced road congestion, as current roads are e...

Digital transformation impacts firms' competitiveness mainly on innovation, efficiency, cost reduction, and impacts global value chains on specialization, geographic scope, governance, and upgrading. According to literature, the impacts of digital transformation over firms' competitiveness, while presenting a more prominent role over more “classica...

The success rate of a master program on Information Systems and Computer Engineering (MEIC) in a Portuguese university is very unsatisfactory, showing that less than half of the students complete the assigned work in their first term. However, the success rate of a group of students that were supervised based on the Scrum framework was much higher....

The increasing focus on efficiency of care has prompted health systems to look for innovative solutions that yield maximum value for care. Integration of care and eHealth are seen as the most promising solutions in the high technological environment of the coming decades. Pharmacy services have been developed to a point where the face of community...

As mídias sociais alteraram os modos de relacionamento entre os indivíduos e as organizações e podem ser compreendidas como um dos elementos catalisadores da transformação digital no setor público. Este trabalho tem o objetivo de analisar as pessoas e os processos relacionados ao uso de mídias sociais na prefeitura de Salvador, Bahia, Brasil, como...

Enterprise architecture (EA) models are tools of analysis, communication, and support towards enterprise transformation. These models need a suitable maintenance process to support comprehensive knowledge of the enterprise’s structure and dynamics. This study aims to identify and discuss the existing approaches to EA model maintenance published in...

Information technology (IT) service management is considered a collection of frameworks that support organizations managing services. The implementation of these kinds of frameworks is constantly increasing in the IT service provider domain. The main objective is to define and manage IT services through its life cycle. However, from observing the l...

Facing one of the most challenging pandemics for organizational modus operandi (COVID-19), organizations are struggling for operational and strategic support. The adoption of remote work (RW) is increasing. For economic reasons, competitive advantage, or even as a pandemic response (business continuity plan), RW is a domain worth further investigat...

Organizations need a holistic view of their information assets in order to lead a digital transformation. Information assets can be obtained from modeling the Enterprise Architecture (EA) of the organization. However, the current EA modeling methods have been criticized for being heavy and rigid. In fact, EA modeling methods present similar problem...

Initiatives using digital technologies as an enabler have been studied and implemented by many enterprises in recent years, mainly due to the increasing demand from customers for value-added products and services delivered faster and more conveniently. 1 This persistent increase in digital capabilities has resulted in endless new challenges. The ra...

As mídias sociais catalisam a transformação digital no setor público na medida em que modificam a forma de comunicação com os cidadãos e demandam reorganização de processos de trabalho que resultem em maior agilidade na prestação de serviços. Considerando que não foram identificados modelos de aplicação prática para o estudo do uso de mídias sociai...

The Covid-19 pandemic is causing a set of disruptions, especially at the delivery of healthcare services. The pandemic has shown subsidiary health effects like, chronic care, mental health, surgeries, and deadlock in the other diseases’ treatment. A digital health platform (PrimaryCare@COVID-19) was implemented to be used by primary care physicians...

Internet of things (IoT) is considered a key technology for the Industry 4.0 revolution. Information Technology (IT) governance (ITG) is now an increasingly important tool for organizations to align their IT strategy and infrastructures with the organizations' business objectives. The most adopted ITG framework is COBIT, which defines seven enabler...

BACKGROUND The COVID-19 pandemic is straining health systems and disrupting the delivery of healthcare services, in particular for the elderly and those with chronic conditions, who are particularly vulnerable to COVID-19 infection. OBJECTIVE The aim of this project is to support primary healthcare provision with a digital health platform that wil...

Background: The COVID-19 pandemic is straining health systems and disrupting the delivery of healthcare services, in particular for the elderly and those with chronic conditions, who are particularly vulnerable to COVID-19 infection. Objective: The aim of this project is to support primary healthcare provision with a digital health platform that...

The Adaptive Structuring Theory (AST) explains the adoption and use of Information Systems in terms of social construction through the appropriation of technology by the members of an organization. This work proposes a protocol for investigation, through a Systematic Literature Review, of the application of AST as a theoretical-analytical lens to u...

The Adaptive Structuring Theory (AST) explains the adoption and use of Information Systems in terms of social construction through the appropriation of technology by the members of an organization. This work proposes a protocol for investigation, through a Systematic Literature Review, of the application of AST as a theoretical-analytical lens to u...

Digital innovation has forced companies to change some well-established business processes. Thus, incorporate information technology into business processes is not enough. We argue that both BPM role and related capabilities might need to be re-interpreted for the digital future. In this sense, the BPM discipline must identify relevant instruments...

Purpose Data can nowadays be seen as the main asset of organizations and data leaks have a considerable impact on the organization’s image, revenues and possible consequences to the affected clients. One of the most critical industries is the bank. Information security frameworks (ISF) have been created to assist organizations and other frameworks...

One of the main problems of Massive Open Online Courses (MOOCs) is the low retention rate of students and a high no-show rate. Meanwhile gamification has been gaining notoriety in the last decade within the education field. This systematic literature review explores the impact gamification has had in MOOCs, how their success is being measured, what...

Despite the wide adoption of agile methodologies, software development teams still struggle to meet requirements, partially due to practitioners’ lack of motivation to apply agile techniques in practice. We propose a gamification software tool to make Scrum techniques more fun and engaging for practitioners. This paper presents the results of the f...

Technologies are being incorporated continuously into day-to-day life, introducing new shapes for all businesses. Nevertheless, it is interesting to notice that most novelty is based mainly on processes, rather than on technology. Although the literature seems to agree the digital transformation and innovation (DT&I) and business process management...

The pace of information technology evolution calls for governance. Control Objectives for Information and Related Technologies (COBIT) is the main framework for information technology governance (ITG) and defines the concept of IT governance enablers as a critical step for any governance decision or path. This investigation aims to clarify the enab...

Organizations can implement enterprise governance of IT (EGIT) over the use of practices such as COBIT 5 and ITIL. Integrating practices provide a more comprehensive and efficient approach, enabling features that would be unavailable through individual practices. Therefore, organizations are now forced to adopt and adapt various EGIT practices. How...

COBIT 5 is a widely-used framework for implementing sound governance of enterprise IT (GEIT). Currently, the ISACA’s official implementation solution follows a sequentially ordered process, raising several issues related with lack of commitment from top management and misaligned solutions. Nevertheless, new project life-cycle strategies have emerge...