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August 2017 - present
October 2000 - present
October 2000 - August 2017
Publications
Publications (116)
Despite the burgeoning number of studies of public sector information systems, very few scholars have focussed on the relationship between e-Government policies and information systems choice and design. Drawing on Fountain’s (2001) technology enactment framework, this paper endeavours to conduct an in-depth investigation of the intricacies charact...
E-government is a complex undertaking, which encompasses technological, organizational, and institutional elements. Much research in the field has looked at ICT as a valid solution to make public administration more successful. This chapter offers a richer account of the role played by ICT in transforming public sector organizations, discussing the...
There is a substantial literature on e-government that discusses information and communication technology (ICT) as an instrument for reducing the role of bureaucracy in government organizations. The purpose of this paper is to offer a critical discussion of this literature and to
provide a complementary argument, which favors the use of ICT in the...
Monitoring technologies and pay for performance (PFP) contracts are becoming popular solutions to improve public services delivery. Their track record is however mixed. To show why this may be the case, this paper develops a principal agent model where agents’ motivations vary and so the effectiveness of monitoring technologies. In such a set-up, i...
Existing literature has predominantly concentrated on the legal, ethical, governance, political, and socioeconomic aspects of AI regulation, often relegating the technological dimension to the periphery, reflecting the design, use, and development of AI regulatory frameworks that are technology-neutral. The emergence and widespread use of generativ...
This paper investigates the influence of algorithms on the administrative processes within public organizations, utilizing the foundational theory of formalization from Walsh and Dewar (1987) as a framework. Introduces the concept of “algorithmic formalization”, a new form of formalization induced by the adoption of algorithms, which fundamentally...
Existing literature has predominantly concentrated on the legal and ethical aspects of government initiatives to regulate AI, often relegating the technological dimension to the periphery. However, the emergence and widespread use of generative AI models present new challenges for public regulators. Generative AI operates on distinctive technologic...
Academic literature has mostly discussed digital skills concerning end-users’ capability to access and use single technologies. Against this background, the paper sheds light on a missing element: the digital literacy of those who frame ICT-mediated policies that pursue sustainable development. The paper offers a novel conceptualization of digital...
Firms are investing considerable resources to create large information infrastructures able to fulfil their varied information-processing and communication needs. The more the drive towards globalization, the more such infrastructures become crucial.The 'wiring' of the corporation should be done in a way that is aligned with its corporate strategy-...
Digital justice has long been a buzzword within the judicial community as governments across the world are increasingly transforming their complex judicial bureaucratic structures to build digital institutions. However, the deployment of IT-based systems in the judicial domain has been characterised by high complexities, as most public agents have...
The paper theorizes the emergence of techno-institutional inertia within public organizations. Specifically, it analyses the impact of techno-institutional inertia on policymaking in emergency time. The paper extends the literature on inertia in organizations to shed light on the inertia triggered by both human actors and technology. Techno-institu...
The impact of ICTs on public sector organizations and the services they produce and deliver has been widely discussed in literature. Attention has been given to how functional properties of ICTs affect efficiency and effectiveness of public services provision and delivery, as well as the impacts they have on the value these services produce. This p...
The mechanisms by which Information and Communication Technologies (ICTs) support public sector reforms have been widely studied in e- government literature. This paper contributes to this literature analyzing how the entanglement of law and technological systems shapes the trajectory of policy- making. The paper discusses the case of the policy- m...
Public sector organizations literature has addressed the influence of AI on decision-making process, looking mainly at rationalization and efficiency. However, recent adoptions of AI have been challenged because of their discriminatory nature. As a result, questions emerged on the accountability of AI supported decision-making processes in the publ...
Public sector organizations literature has addressed the influence of AI on decision-making process, looking mainly at rationalization and efficiency. However, recent adoptions of AI have been challenged because of their discriminatory nature. As a result, questions emerged on the accountability of AI supported decision-making processes in the publ...
Practitioners in the justice sector confront difficult challenges in sorting through how the plethora of different e-justice technologies affect the accessibility, legitimacy, legality, and economy of judi - cial systems. These judicial values are crucial determinants of the quality of justice and the adop - tion of e-justice technologies should de...
E-Government literature has discussed how the adoption of the Government as a Platform (GaaP) can help public administration to produce more efficient public services. However, since little attention has been given to the impact of GaaP on public value creation more research is needed to analyse whether the GaaP is effective to help the government...
Public value theory offers innovative ways to plan, design, and implement digital government initiatives. The theory has gained the attention of researchers due to its powerful proposition that shifts the focus of public sector management from internal efficiency to value creation processes that occur outside the organization. While public value cr...
User interactions are key components by which AI and algorithmic processing shape personalization. Algorithms require user interactions to function. Emerging technologies are unlocking new potential for public management, but they require understanding the specific functional impact of technologies on the service experience. This research applies l...
Literature has largely investigated how information and communication technologies (ICTs) are a relevant instrument to support public sector reforms. This paper contributes this literature analyzing how technology shape the trajectory of a public policies designed into legal frameworks. The paper builds on the findings of the case study of the Ital...
This paper contributes to the e-government literature discussing the role of information and communication technologies (ICTs) as an enabler of different modes of production of public services. E-government developments are often associated with organizational transformations aimed to increase the efficiency and the effectiveness of the internal pr...
In the context of public sector organizations, the governance model for co-production could help to deliver better public services that fulfill the expectations of citizens, via crowdsourcing. This chapter considers how and why co-production is a valuable solution for producing public services, but also highlights the challenges that public sector...
Introduction: For telemonitoring to support care coordination, a sound business model is conditional. The aim of this study is to explore the systemic and economic differences in care coordination via business-to-business and business-to-consumer models for telemonitoring patients with chronic diseases.
Methods: We performed a literature search in...
This paper contributes to the e-government literature discussing the role of ICTs as enabler of different modes of production of public services. E-government developments are often associated with organization transformations aimed to increase the efficiency and the effectiveness of the internal production of public services or to facilitate the e...
This paper discusses how laws and technology interact when e-government reforms are designed and deployed in highly regulated public sector organisations. The contribution focuses on how laws and regulations are re-designed into ICTs and the effect this design process has on the performance of public sector organisations. The paper builds on the co...
This paper discusses how laws and technology interact when e-government reforms are designed and deployed in highly regulated public sector organisations. The contribution focuses on how laws and regulations are re-designed into ICTs and the effect this design process has on the performance of public sector organisations. The paper builds on the co...
Purpose
– This paper aims to introduce a new approach to the framing of e-government projects. It discusses e-government as a continuing process of interaction and change. The paper uses general concepts borrowed from actor–network theory (ANT) to highlight the on-going negotiation that is an endogenous characteristic of every e-government projects...
Purpose: This paper introduces a new approach to the framing of e-government projects. It discusses e-government as a continuing process of interaction and change. The paper uses general concepts borrowed from actor network theory (ANT) to highlight the ongoing negotiation that characterises every e-government projects. Design/methodology/approach:...
Monitoring technologies and pay for performance contracts are becoming popular solutions to improve public services delivery. Their track record is however mixed. To show why this may be the case, this paper develops a principal agent model where agents’ motivations vary and so does the effectiveness of monitoring technologies. In such a set-up the...
The Advances in Teaching and Learning Technologies Mini-track has a history at HICSS that spans more than seventeen years. Various incarnations of this mini-track have served as an outlet for researchers who investigate the collaborative aspects of teaching, ...
This paper discusses the dynamics associated with the implementation and deployment of an information infrastructure designed to standardize work practices. The analysis is based on a case study conducted in a pharmaceutical R&D organization. The infrastructure in use, comprising a computerized system and surrounding organizational procedures, seem...
The paper examines government IT outsourcing polices. The paper critiques the concept of ‘the Contract State’, and suggests how more disciplined uses of outsourcing can assist the creation of public value, more broadly conceived. Within the context of international developments, we study the United Kingdom Inland Revenue (IR), Customs and Excise (H...
Recent work on information systems has discussed the nature and the complexity of the Information Infrastructures (II) concept. This research has mainly focused on two aspects: studying the process that both shapes and stabilizes information infrastructures, and studying the role played by information infrastructure in leveraging business performan...
Recent work on information systems has discussed the nature and the complexity of the Information Infrastructures (II) concept. This research has mainly focused on two aspects: studying the process that both shapes and stabilizes information infrastructures, and studying the role played by information infrastructure in leveraging business performan...
The strategic use of knowledge and its management depend upon the relevant organizational context. The model of the "learning ladder" is a compact way of describing the unfolding of multiple organizational knowledge creation, transformation and transfer processes in a single firm context. Additionally, in this context the governance of the firm int...
This paper discusses the dynamics associated with the implementation and deployment of an information infrastructure designed to standardize work practices. The analysis is based on a case study conducted in a pharmaceutical R&D organization. The infrastructure in use, comprising a computerized system and surrounding organizational procedures, seem...
Large-scale outsourcing of information technology in the U.K. public sector – the NHS, the Inland Revenue, and the Department of Social Security over the years – raises a number of critical issues not just for how outsourcing can be conducted in public sector contexts but also about the efficacy of such arrangements in terms of enforcement of democ...
Recent work on information systems has discussed the nature and the complexity of the Information Infrastructures (II) concept. This research has mainly focused on two aspects: studying the process that both shapes and stabilizes information infrastructures, and studying the role played by information infrastructure in leveraging business performan...
This paper discusses the Akshaya E-Government project. The paper uses general concepts borrowed from actor network theory to discuss the ongoing negotiation that shapes E-Government projects. We aim at shedding light on the importance of the dynamic interactions that shape the impact of ICT on government polices. In particular, we show that the nat...
Innovation in public administration is one of the c entral aspects of public sector reforms. Given the procedural nature of many government tasks, the adoption of new information and communication technologies (ICT) has become critical for government organisations. Commonly referred as e-government or e-governance, governments have invested large a...
In contrast to the prevailing image of monitoring systems as technical systems, it is proposed that they should rather be conceived of as social endeavors at exchanging information. Drawing on the monitoring and evaluation framework of Cornford, Doukidis, and Forster, the concept of information agreement is suggested as a way of assessing the quali...
In the case presented herein, two three-dimensional rendering software products coexist without competing, though they present similar characteristics and rely on competitive technological architectures. The market configuration for these two software products thus appears largely determined by socio-technical elements, not just the technical chara...
The Italian judiciary is characterised by a weak system of governance, consequence of institutional and cultural factors. In this framework, the deployment of ICT policies has been mainly conceived as tools to improve the management, the operational efficiency, and the consistent application of rules so to strength the governance of the system. Thi...
The aim of this chapter is to analyse electronic marketplaces from an organisational point of view. These marketplaces are considered as a particular form of electronic network and are analysed from the perspective of transaction cost theory. This chapter considers the three classical effects identified by Malone et al. (communication effect, elect...
In the private sector the major trend towards Information and Communication Technology (ICT) outsourcing from the early 1990s through to 2008 has been driven by a range of financial, business, technical and micro-political factors (Lacity and Hirschheim, 1993, 1995; McLellan, Marcolin and Beamish, 1995; Clark, Zmud and McCray, 1997; Kern and Willco...
Transaction cost theory has often been used to support the idea that information and communication technology (ICT) can reduce imperfection in the economic system. Electronic markets and hierarchies have repeatedly been described as solutions to inefficiencies in the organization of transactions in complex and uncertain settings. Far from criticizi...
The aim of this chapter is to analyse electronic marketplaces from an organisational point of view. These marketplaces are considered as a particular form of electronic network and are analysed from the perspective of transaction cost theory. This chapter considers the three classical effects identified by Malone et al. (communication effect, elect...
Bureaucratic institutions not only provide mechanisms to coordinate work activities in the
public sector, but also serve to enforce the democratic values of equality and impartiality.
This paper explores how recent approaches to e-government neglect these important
dimensions of bureaucracy and proposes an alternative approach to e-government. This...
Transaction cost theory has often been used to supp ort to support the idea that information and communication technology (ICT) can reduce imperfection in the economic system. Electronic markets and hierarchies have repeatedly been described as solutions to inefficiencies in the organisation of transactions in complex and uncertain settings. Far fr...
Introduzione Una domanda che talvolta sembra banale, ma è invece fondamentale nella ricerca dei sistemi informativi riguarda la natura della tecnologia. Domanda questa che può essere schematicamente riassunta in: che cosa è la tecnologia? Nella storia del pensiero filosofico possiamo trovare molte risposte a questa domanda, così come nei più recent...
Fin dalla loro introduzione nelle organizzazioni, alla metà del ventesimo secolo, le tecnologie dell'informazione e il loro ruolo nei processi di cambiamento organizzativo sono stati oggetto di discussione negli studi organizzativi e nei sistemi informativi. Le principali innovazioni tecnologiche sono sempre state considerate un'opportunità per la...
In a world in which 50 percent of the population is virtually excluded from the benefits of information and communication technology, bridging the digital gap has become an imperative for the international community, particularly for the industrialized countries. The objective of this study is to define the role of new communication technologies in...
This paper is concerned with understanding the dynamics of implementing and deploying a standardization process based on an IT infrastructure. The analysis is based on a case study conducted in a pharmaceutical R&D organization. The standardization infrastructure in use, constituted by a computerized system and the surrounding organizational proced...
It is early days yet to be able to truly determine whether the visions of e-government are realisable or not. The focus of the majority of the projects, and even research, on e-government has been on the possible impact of tech- nology on government's interaction with citizens. This paper looks beyond this level, investigating the challenges faced...
