E-Commerce & Return Policy
Since The Denver Music Association is primarily offering non-tangible irrevocable goods for sale that are in the form of memberships, we do not typically issue refunds once an order is processed and a membership card is sent. However, we realize that exceptional circumstances can take place with regard to purchases. Therefore, we DO honor requests for a refund in the some circumstances.
Explanation Of What We Sell Online.
Orders which include "Membership Dues" and "Membership Initiation Fees" placed on this website allow membership into BOTH the American Federation of Musicians (Visit the AFM WEBSITE) as well as The Denver Musicians Association; AFM Local 20-623. A Return for refund of "Dues" or "Fees" are allowed only within thirty (30) days of the transaction.
That said, should you find an order placed for "Membership Dues" or "Membership Initiation Fees" in error, contact us immediately when:
1. You are in receipt of "Denver Musicians Association" cards/paperwork OR
2. You find a charge from "Denver Musicians Association" on a billing statement that you don't recognize.
If an order is placed in error, we apologize, and need to know immediately. We also kindly request that the Membership Card and paperwork is sent back to us in the postage-paid envelope we'll provide.
Upon our receipt of the membership card, a refund will be provided.
Please note, in issues of fraud, the member name and any details provided to us may be shared with The AFM, and other Local Unions. This is to protect our primary efforts of The Union-- to create music; and separate those from us that may exhibit fraudulent activity.
Tangible items
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. We must recieve the item within 30 days of date of purchase.
Please follow these steps:
1. First, email Commerce@dmamusic.org to request a refund. We will assign you a tracking number. Write this number on the outside of the package.
2. Mail your returned item to:
Denver Musicians Association
1165 Delaware Street
Denver, CO, 80204
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some tangible items can not be returned if they are used, such as sheet music. Merchandise that is worn, used, altered or un-sellable will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We do not refund shipping and handling fees.
Exchanges
CDs and DVDs that are defective or damaged in shipping, qualify for exchange. In these situations, we allow for exchange of the item for the same title. You will not be subject to a restocking fee. Exchanges can also be made in-person at our business address, provided you bring the original reciept. Please call us to verify stock on hand.
Payments
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)Check/Money Order
Cash On Delivery
Credit Card Charges
Our system will only bill your credit card once you accept the shipping fees.
Shipping
Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm. We use the following carriers to deliver our orders:
USPS
UPS
FedEx
Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Some orders use 1st Class USPS mail will not have tracking numbers.
Shipping Rates
Shipping charges are based on weight. Before accepting shipping charges, you can cancel it.
Back Orders
If an item is back-ordered we will ship items in stock. You will not be charged any additional shipping and handling for a second shipment.
Requests for a refund
Refunds will be processed and sent in the way the original transaction was made.
Contact Us
1165 Delaware Street
Denver, Colorado 80204
Phone:
1-303-573-1717
eCommerce Policies Updated September 12, 2013
Privacy Policy - Revised September 12, 2013
We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, or other information. You may visit our site anonymously. Google, as a third party vendor, uses cookies to prioritize interesting news articles published on the site. You may opt out of the use of the Google's "DART cookie" by visiting the Google ad and content network privacy policy.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
1. To personalize your experience
(your information helps us to better respond to your individual needs).
2. Information To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
3. Information To process transactions
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We do not store credit card or Personal Information on our server.
When placing an order, we use encrypted technology and a secure server. All supplied sensitive/credit information is transmitted via encrypted Secure Socket Layer (SSL) technology and sent directly for payment processing. Your data is only accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, etc.) will never be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://dmamusic.org/about/privacy/
Your Consent
By using our site, you consent to our privacy and eCommerce policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
The Privacy Section of this policy was last modified on September 12, 2013
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Denver Musicians Association
1165 Delaware Street
Denver, Colorado 80204
