Meetup’s Associate Community Specialists support millions of Meetup members, tens of thousands of Meetup Organizers, and more than 100,000 Meetup Groups on just about every topic under the sun. To keep the Meetup ecosystem humming, Associate Community Specialists respond to mountains of email and take plenty of phone calls: we answer questions, offer advice, hunt down bugs, moderate discussions, enforce Meetup’s terms of service, and serve as advocates for the Meetup community at-large.
As an Associate Community Specialist, a typical day might include the following:
- Congratulate the Organizer of a French language Meetup on reaching 1,000 members.
- Call the Organizer of a Motorcycle Meetup Group, and walk her through her email settings.
- Offer a new Meetup Organizer tips for recruiting members.
- Send a member directions for uploading photos.
- Iron out a billing issue and reset some lost passwords.
- Run a quality check on recently-created Meetup Groups.
- Chat with Meetup developers about how a new feature might impact Meetup members and Organizers.
- Brainstorm with fellow Community Specialists to come up with new ideas for making Meetup better.
This job might be for you if:
You enjoy solving problems. You love taking on difficult challenges and finding creative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it.
You like helping people. You get a kick out of getting people to those aha! moments. You are patient, level-headed, and cool under pressure. Teaching someone something new makes you feel warm and fuzzy inside.
You pay attention to the details. As far as you’re concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.
You think on your feet. You like learning new things, and you can learn quickly. When things change, you know how to roll with the punches.
You communicate clearly. You write well. You speak eloquently. You can explain just about anything to anyone, and you’re comfortable communicating in writing and on the phone.
You are motivated and driven. You volunteer for new challenges without waiting to be asked. You're going to take ownership of the time you spend with us and truly make a difference.
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To land this gig, you need to have some experience helping other people solve problems. It doesn’t need to be traditional customer service experience: we have a former park ranger and ex-Maitre D’ in our ranks. Internships, volunteer work, and side projects count. Just make sure we can see where you picked up your helping-people super powers somewhere in your cover letter or resume.
Associate Community Specialists can opt for a traditional Monday to Friday schedule, or a less traditional Sunday to Thursday or Tuesday to Saturday schedule. (A desire to be flexible with your hours and to work a weekend day is a big plus.) Saturdays and Sundays can be worked either from home or from the office, though this position does not allow for full-time telecommuting--it's based here in our New York City headquarters. Initial training will occur during regular Monday-Friday working hours. Please specify your ideal work week in your cover letter.
**This is not a Marketing, PR or Social Media Management role. This is a role for folks interested in supporting community and providing outstanding customer support.**
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If the profile above sounds like you, we want to hear from you!
Check out the Meetup HQ blog: http://meetupblog.meetup.com/
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