Patient Information

Scheduling an Appointment

Most visits require an appointment scheduled in advance. For appointment information click here.

Checking in

If this is your first visit, please arrive 15 minutes early to check-in at one of our computer kiosks and complete any necessary forms. 

Canceling your Appointment

Appointments must be canceled by 5PM the business day before your appointment by phone only. Missed appointments and late cancellations will result in a fee (see individual clinics for fee).

All students can access Wardenburg services regardless of health insurance coverage though we will only bill the university-sponsored plans, the CU Gold Health Insurance and the Campus Care Supplement.

Paying for Services

We ask that payment is made after your visit with cash, check, or credit card (VISA, MasterCard, American Express, Discover).

Payments can be made in person, by phone, by mail, or online through MyCUHealth.

Electronic Billing

We will send an electronic bill to the patient’s email address on file. Once you’ve received your bill, you can log on to MyCUHealth to view and print your statement and pay your bill. If the payment deadline is not met, your account will be transferred to the Bursar’s Office with a late fee or will be turned over to collections for non-enrolled students.

Please review and update your contact information when checking in to ensure your bill goes to the correct address. 

Student Health Plans:
Anything that is not covered by the student health plans will be billed to the student. To learn more about CU's health plans click here.

Third-party insurance: 
Wardenburg only bills the student health plans. Those with non-university insurance plans are responsible for knowing what their respective insurance plan will and will not cover. We are not a contracted provider for any insurance plan other than the student health plans. Please call your insurance provider to find out if they will cover your visit to Wardenburg.

A detailed billing statement can be provided for those seeking reimbursement from their insurance provider.

Address

Wardenburg Health Center
119 UCB
Boulder, CO 80309

You have the right to:

• Access Wardenburg’s facilities and services.
• Receive considerate, respectful, age-appropriate, and private care that maintains your dignity and incorporates your values and beliefs.
• Receive complete and understandable information about your diagnosis, treatment options and alternatives, risks, and prognosis.
• Receive care in accordance with your needs
• Make choices and participate in decisions regarding treatment plan and options, health care provider, and enrollment in research or experimental programs.
• Withdraw consent for treatment except as provided by law.
• Request an estimate of charges prior to receiving non-emergent care.
• Request an explanation of all billing charges and billing procedures.
• Expect a timely resolution of your health care and/or billing concerns.
• Expect reasonable coordination of care between Wardenburg providers as well as for referrals outside the facility.
• Know the name and professional status of those with whom you interact.
• Expect effective communication that maintains confidentiality.
• Expect confidentiality of your medical record and billing information to the extent provided by law.
• Access your medical record for review.
• Expect a safe and secure environment for yourself and your property while receiving care that is free from neglect or physical abuse.
• Receive disclosure of any business or educational relationship between Wardenburg and those providing care.
• Submit a complaint or concern regarding care or service with a department manager, your provider, or the director of clinical services without fear of reprisal or discrimination. A complaint may be filed with the Colorado Department of Public Health and Environment at 303-692-2904 or hfdintake@cdphe.state.co.us or with DORA Department of Regulatory Agencies at 303-894-7855 or 1560 Broadway, Suite 1350, Denver, CO 80202.

You have the responsibility to:

• Provide accurate and complete health information to your provider.
• Inform your provider about any living will, medical power of attorney, or other directive that could affect your care.
• Ask questions about anything not understood.
• Participate with your provider in deciding on your plan of care and then follow that plan.
• Report promptly to your provider any worsening conditions or any unexpected reaction to a medication.
• Accept the consequences for refusing treatment or for not following the treatment plan.
• Use prescriptions given to you only for yourself.
• Provide accurate insurance information and know what the insurance plan covers.
• Keep appointments and, when necessary, follow Wardenburg’s cancellation policy.
• Pay bills promptly.
• Show respect to your provider and all Wardenburg staff with whom you interact as well as other patients.

All students need and deserve appropriate medical care. Patients have the option to include a preferred name on their medical record as well as designate their gender as transgender. We encourage patients to share their pronoun of choice with our health care staff during their visit.

We can support gender transition with relevant specialist care including hormone therapy, consultation, and medication as well as psychotherapy services.

In addition, we can provide referrals to outside providers for procedures and services related to gender transition that are not available at Wardenburg. We can also provide medical documentation in support of legal identity changes for students who are transitioning.

The Student Gold Health Insurance Plan has a benefit for gender confirmation surgery. For more information click here.

The Student Health Board’s Medical Expense Assistance Fund is designed to financially assist students who are unable to pay incurred medical bills or prescription costs.

To Apply:

Read and complete the application: Application for Medical Expense Assistance

If you'd like to appeal a Medical Expense Assistance decision please complete this application: Application to Appeal for Medical Expense Assistance

Applications should be returned to Wardenburg Administration, room 325.